MRF Tyres — 3 days old MRF tyre burst on highway and company using third party advice to reject the claim

Address:

Chennai

I owner of Baswant Enterprises, bought tyre from one of the dealers called Badlapur Tyres details in photos attached below.

The truck was on highway NH3, the tyre got burst I have attached the photo below.

The claim was done to nearby MRF Limited Nerul, the reply I got is attached below. They have not used company supervision to inspect the claim but have rather used third party unknown service who refuse to put their name on report or any stamp that can be identified as MRF, they declined the claim on the basis that tube was not faulty and tyre burst due to outside contact. They told me orally that they would replace the tube but not the tyre which was not written in the report. There is no stamp no letterhead no name on the inspection letter.

I have posted the pictures below which shows that both tube and tyre have identical cuts, the driver has to be super negligent to not only cut the tyre and tube with his driving that too in a truck with outside object. Since the driver is precise to cut the tyre and tube at same place the MRF offered to replace the tube but not the tyre. They have not given any statement on tyre other than a line.

Not only company refuses to give proper explanation they haven't used proper documentation to support their findings.

I am also attaching the mail received which was clearly forwad by MRF bhiwandi to this " so called " inspector who forwad to me. They claim it to be some heavy object in their "expert advice", but as you can clearly see in the photos the tyre got damaged from faulty tube from the inside.

The claim officer at Nerul, was not only rude but raised voice against me for calmly explaining the situation with contact no. [protected]