It is stated that I bought one Royal Enfield Bike from ASCO, Patparganj, Delhi in Oct 2020. The bike came with a company fitted MRF Tyres. The details of the rear tyre is MRF 120/80-18 ZRC TL).
The bike continuously suffered from the problem of low air pressure in the rear tyre. I was regularly filling up the air in the tyre but the level would come down to 17-18 psi immediately. Whenever the problem was discussed with puncture-wala, it was informed that the bike had a puncture. So during this period, I was required to repair a tyre puncture for five times and replace the valve a number of times.
The constant low pressure in the rear tire leads to underperformance of the bike and lots of inconvenience too. I finally got the tyre thoroughly checked up on 21 May 22 and it was informed that the air leakage was from the side of the tyre as it is not fitting to the bike's rim.
The matter was reported to MRFLtd showroom viz Shiva Tyres 880/2, Kala Pathar Marg, Indirapuram Ghaziabad, UP, India, on 22 May 2022. They replaced the rear tyre with the same description and charged Rs 2300/- for that. The old tyre is retained by them. Scanned copy of the claim forwarding docket (CFD) No 644935 dt 22 May 22 for defective tyre was sent to MRF Agency where reason is mentioned as "Side end wall leakage".
Now the MRF agency M/s Satvik Logistics at Gutam Budh Nagar, Dadri Noida has declided the claim stating that `no manufacturing defect found' [Accept No[protected] Sl no 3320]. This is in stark neglect to the Claim Forarding Docket which was based on physical demo at workshop where the leakage was apparent from the side of the tyre. I am a Gp A Gazetted employee of Central Govt and this approach to deny a genuine claim is both distressing and humilating. In case it is to be denied, the ground of rejection with proof could have been provided.
MRF is one of India's best and trusted brands in Tyre/Tube Industries. However, as a person, my experience has not been up to the expectation level. I suffered mental agony and financial loss due to MRF Tyre.
In view of the above, and to avoid reference to the Consumer Forum/Royal Enfield, it is requested that the Company may reimburse the cost of the replaced tyre and compensate me for the financial and other losses suffered by me, as they deem fit.
Thanking your,
Yours faithfully,
--
Deepak Kumar Bist
Joint Director (Coordination)
Institute of Secretariat Training and Management (ISTM)
Department of Personnel & Training (DoPT)
New Delhi - 110 067
Tel: [protected], 26737604
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