MRF Tyres — For reimbursement or changing new tyre for damaged tyre sold

Address:

Pondicherry, Puducherry

I had purchased two MRF tyres for my Four wheeler from DURAI TYRES, MRF Tyres and service Franchisee, Plot No:5, 100 Feet road, Mudaliyarpettai, Puducherry-605004 on 23/02/2015 vide Bill No: 7789, Code: 18382040, by paying cash Rs 7500/-(Seven thousand five hundred only). On 13/04/2015 have noticed there is cracking of tyre and immediately given complaint and handed over the damaged tyre for examination on 14/04/2015 in MRF Limited, R.S No: 209/5A, Plot No: 1, 2, 3&4, Puducherry-Villupuram Main Road, Moolakulam-Oulgaret, Revenue Village, Oulgaret Municipality, Puducherry-605010 vide Refrence No:33629. On 17/04/2015 there was an letter with Notification number:[protected] dated 15/04/2015, stating that tyre got damaged due to hitting on sharp object and rejection for claim not accepted. We have been customer of MRF for many years and in spite of frequent warning from my friends, I trusted in MRF manufacturers and opted to buy your product, and within a month when I encountered this problem there was a criticism about me to giving preference to MRF brand. And the reply to is very harsh from your dealers, they are your dealers selling your products and they are not behaving in an friendly manner and washing hands on customers just like that. All I want to know is what is the standard for producing such defective tyre and simply saying hit on sharp object so it gets damaged, it’s theirresponsibility to produce tyres of good quality like in past. It is sad that hard earned product name is spoiled through so called representative and they don’t know the basic manners in handling customers. Most of the time they answer in improper way. It was so frustrating the way they behaved. So do the needful to reimburse back as your company failed to keep the promise of your customer. Please do the needfull to get my hard earned money back. Dont want them to spend our money they cheated in TV commercials with big cricket stars. With this mail have attached images for your refrence.