MRF Tyres — New tyres

Dear sir,
On 22.08.2020 we bought two tyres for our maruti wagonr (Part name:- 145/80 r13 75t zlx tl) with invoice no oc/pc/988 by mrf tyres and service franchise "ravi motors,".
Wheelbalancing and wheel alignment was also done by franchise on same day.
After one month, and about 1500 kms of run tyres got loose wires and seemed overrun from one side. Both tyres are in same condition.
On 26.09.2020 when we reached franchise to check and claim our warranty for change of our tyres, the owner/man at reception flatly declined saying "sir, road pe gaadi chalegi to ghisegi hi"
The behavior was unwelcome and unprofessional. Moreover as a customer we have our rights to claim warranty which was flalty declined.
Please look in the matter and arrange for early disposal of our isue.
Thank you
Mayank kaithwar
Dy manager
Sbi