MRF Tyres — poor material quality and no sympathy for customer from staff.

Address:

Chennai, Tamil Nadu

I bought new tyres from SRI BADMAVATHI TYRES, Rajiv gandhi salai, Perungudi, Chennai on 17 Aug, 2014. One of the new tyre(S.L. No: [protected]) got a cut somehow and I took it to the shop for claim. They told me since it was not a manufacturing defect, they can't get a claim from company. First of all, since, I drive on one of the smoothest OMR road in chennai and so there is a little chance that I would have hit that tyre on some sharp object. So, this may not be a manufacturing defect but i am sure it is a case of poor manufacturing quality, a tyre cannot sustain a little bit of rough ride, which is considered quite normal on Indian roads. Moreover, I asked them to repair the tyre and told them that I will pay for that, they told me that tyre cannot be repaired and asked me to visit a puncture shop and get it done. I even asked them to put a tube inside my tubeless new tyre, but they don't want to do that either. They told me that they dont have mrf tube. When I was buying those tyres, then whole staff was so friendly and they were telling me that they are always there for me if i have a problem with any tyre and now when I have a problem and visit them, they have this indifferent attitude towards my problems. Such cheaters should get their franchise revoked by MRF, they are bringing bad name to whole company.