MRF Tyres — REFUND Required and Unethical behaviour by Dealership. GURU TYres

I had purchased 4 new Wanderer Sport tyres from GURU Tyres, Tirunelveli on[protected]. The Dealership did not offer me any suggestions of Wheel balancing/Alignment after the 4 tyres were changed. When I heard this that other dealers by default recommend and do this, I asked the dealer and he was very rude to me about the topic. He had said that I should have asked and not his job to recommend or provide.
On[protected] I had semi deflated tyre and had taken it to a local puncture shop. A very small THORN had hit the tyre near the place where the TYRE WALL and Last TREAD meet. By looking at the place of puncture, he recommended that I take it to the dealership since this was a tyre defect looking at the size of the thorn that had gotten in. He also recommended that a regular puncture fix should not be done.
[protected] I had taken the punctured tyre to the MRF Dealer(GURU TYRES). He inspected the tyre, pulled out a very small THORN and said this will be treated as Normal Puncture and is not a Tyre defect. I tried to tell him that the size of Thorn is so small and the tyre had give way for a puncture. He said that is NORMAL for a thorn to do this on a NEW TYRE and he has seen many. He refused to listen further and asked me to get it fixed elsewhere saying he has no tools to fix it and should NOT DO THE REGULAR puncture fix. He DID NOT FOllow MRF Policy where the MRF representative would do the inspection since it was a Tyre defect complaint.
I had travelled 50 Kms to the dealership and now stuck on the outer ring road with a punctured tyre. I had no Choice but to replace the tyre but this time I said wil not DO it with MRF GURU TYres. I replaced my tyre with JK Tyre.
Since the Tyre had done less than 1000KMS overall and looks very new. The size of thorn that had made the puncture was way too small and thin to have caused the tyre damage. Would like this to be treated as tyre defect and provide me with REFUND of the price for ONE Tyre.