MRF Tyres — Regarding misbehaviour and not giving the new tyre.

Address:

BUDAUN

Sir i had deposited two of my tyres for exchange out of which one was passed and I was entitled to get a new tyre at half of the rate. I went there for some days for getting it but had to return as they said they will deliver it within few days.
Today I talked with the agent manager and he assured me that I will get it today but when I went there they asked me for a slip which they never gave me at first place.
Please do help me in this matter.
These are the messages I received.
"Dear customer, We regret inability to accept No.[protected]Sl.No.0719) as claim as no manufacturing defect found. Contact Dealer or[protected]"
"Dear customer, your claim item under No.[protected]Sl.No.3815) is accepted against payment of Rs. 1629.00 /- incl. GST. For details contact dealer."
My no -[protected]