MRF Tyres — Replacement of Defective Tyres 175/70 R13 of Indica Vista

Address:

Rajendra Nagar, MIDC Hingna Road, Nagpur

I have purchase MRF make Tubeless Tyres for my personal Indica Vista Car having tyre nos 175/70 R13-4 Nos through Authorized dealer i.e. Kamdar Tyres, Nagpur in the month of October 2018.
After passing of 1 ½ year time faced problem in all 4 tyres due to manufacturing defect. Visited at MRF FASST Service Center at Nagpur in Atrey Layout area in the month of September 2020. Technician inspected the tyres and found 2 tyres are defective. It was asked to get the replacement of defective 2 tyres under warrantee period within 7-10 days’ time but neither got the replacement nor received any feed back from the service center even after continuous followed up over phone as well as personal visits to the service center. Email was sent to [protected]@mrfmail.com on 24/10/2020. Mr Vivek from MRF Nagpur called over phone on 26/10/2020 against complaint lodged. Whole story was narrated to him and he promised to replace the tyres at the earliest.
I have kept my patience in place although the response is not retting from renowned company which we believe and again reminder email was sent on 2nd November 2020 but in vain.
I again visited to service center at Nagpur on 5th November 2020 and handed over 2 Nos defective tyres for replacement.
I got a phone call from MRF Service center Nagpur on 18th November 2020 for collection of replacement of tyres. Attended at service center on 20th November 2020 for taking replacement of 2 Nos tyres. But while replacement MRF Service Center told that the valuation of 2 Tyres is Rs. 2200/- after depreciation cost. There is no question arise to deduct the cost as there is manufacturing defect in the tyres which resulted endangering the life of the vehicle owner while driving and uncalled damage being caused to the vehicle due to defective tyres. I incurred huge financial losses due to these defective tyres.
You are requested to look in to the matter seriously and resolve the issue within 7 days’ time otherwise there will be no option left to lodge the legal action.

Thanks

Mahendra Patle
Nagpur440016
Cell : [protected]/[protected]