Sub: Request to revisit my request to replace MRF tyre.
Ref: Your regret letter stating tyre was damaged as a result of “The tyre is damaged / repaired”.
Dear Sir,
The top variant of the vehicle (KIA SONET Diesel) was purchased in the month of September 2020 in its maiden launch from Bhilai. The vehicle was preferred due to reputation of KIA motors as well as MRF tyres fitted in.
Now please understand the situation due to which I had to get the tyre repaired. I am a constant traveller and this incident happened when I was travelling from Orissa to Chhattisgarh. The day I had to travel I found one of my tyre flat. So as any other consumer the first thing to be done was to get it repaired.
The place where the air was leaking form took a while to be located to be specific it was on the inner side wall of tyre. the shop guy said sir this in not a puncture and this cannot be repaired. but yet because I had to travel back to my hometown, he tried to repair it with hot rubber punctured and said it won’t last for long.
The first thing that I did after reaching my destination was to visit kia showroom from where I bought the car from and told me his problem. Kia service engineer immediately escalated this problem to MRF personnel.
On 15.06.2021 I received a WhatsApp communication stating that my claim was rejected on the basis of “the tyre is damaged / repaired. (Copy attached)
I once again request you to revisit the entire case and not to reject my warranty /replacement claim as it was repaired/damaged.
Thanking You
With Regards
Varun Godavarti
S/o G Rama
Plot No. 377/08, Street No-07
Pragati Nagar, Risali, Bhilai
CG, 490006.
Mob [protected].
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