MRF Tyres — tyre edge belt separation

I bought MRF tyres for my bolero 7th feb 2019(Pls find the bill) and by 3/10/2019 the tyre edge started seperating and i gave the tyre and asked for replacement of the tyre which i used only for 7 months and MRF asking me to pay INR 1495 as amount for using the tyre based on the tread depth worn out .
Im not satisfied with the quality of the tyre and i need a replacement for the tyre with out any usage fee.

Pls find trailing mail from MRF

Dear Sir,

We regret the inconvenience caused to you due to the reported tyre issue.

We have received your tyre of size 215/75R15 WAT TL, serial no. 4618 on 03.10.2019 through our dealer M/s. Mylakkal tyres.

We have inspected the tyre on 05.10.2019 and found that there is belt edge separation due to overheating of the tyre. This is not a manufacturing defect.

We have replaced this tyre purely on goodwill basis, since you are a very loyal customer for us .

The standard procedure followed by all tyre companies are if they replace the tyre, then it will be on prorate basis . We have charged only for usage of the the tyre till you have had the issue i.e. pro-rata based on the tread depth worn out.

Hence we request you to kindly collect the new tyre after paying the pro-rata value.

We always value the feed back from our customers and try to ensure that the highest standard of quality is maintained at all times.

Regards
Customer Relations Manager, MRF Ltd, 124, Greams Road, Chennai - 6 Tel. no.[protected], Fax nos.[protected] / 28294154, Website: www.mrftyres.com