MRF Tyres — Tyre not fitted in authorised shop as I bought it online.

Address:

T- 4/1 BT road, kolkata 700002

HI,
Today, 18.08.2020 i had visited ""Jai ambey tyre"" an authorised MRF sales and "service" to get a MRF tyre fitted. I had purchased it online.
The owner/service person bluntly told me to get the online seller to fit my tyre.
When i pointed out the "service" part written on top of the shop i was told to go to the online seller as they will not fit the tyre purchased online. Incidentally i paid this shop a visit a week back and would have purchased it had the tyre been in stock. It was out of stock and the other available options were priced higher compared to the price given in MRF's website.

My questions

1. Is buying MRF tyres online prohibited?

2. Did the shopkeeper/service person do as in line with MRF service policy?

I demand an explanation and an unconditional apology due to the inconvenience even after I had purchased a MRF product and had failed to avail service from one of its authorised dealers as shown in MRF s website.

Regards,

Shantanu Ghata
[protected]