MRF Tyres — Tyre reimbursement

Address:

Ashirwad tyre shop no 1 & 2 plot 235 darga road sector 1 gansoli navi mumbai dist thane 400701

Hi this is with regards to the tyre which for my car vehicle no. Mh46bv7036 and with a year 2 of my tyre for tata altrz got bad and when I went to claim it the Ashirwad Tyre has rejected the claim stating that sidewall concusion due to sudden impact with heavy object and rejected it ..I need more clarification on this as I have never met with an accident or anything how can sidewall concussion be possible