MRM Travels — poor service

I have booked mrm bus from tirunelveli to chennai in redbus (Tnbt[protected] and boarded the bus. After a couple of hours they parked the bus at the roadside and asked the passengers to make their own arrangements to reach their destination. No effort was made to make any alternative. When a customer asks the staff about such behaviour and demanded aternate arrangements, he was told that nothing the legal system can do for the customers. The service has long history of customer harassment but managed to get away scott free