Msrtc — Payment Successful but Ticket Booking Failed - Refund Not Processed

Website: npublic.msrtcors.com

I booked a bus ticket on the MSRTC online reservation website (public.msrtcors.com)
from Kolhapur to Swargate, Pune, scheduled for departure on 16/08/2026 at 19:30.
During checkout, the website showed "Booking Failed", but the payment was
successfully processed via UPI (Paytm).

Payment details:
- Amount: Rs. 1890.00
- Payment Date & Time: 16/08/2026, 10:53 AM
- UPI Reference Number:[protected]
- Payment Status: SUCCESSFUL
- Failed Ticket Number (as shown on MSRTC website): 20666444

On checking "My Tickets Failed Ticket Details" on the MSRTC website, the ticket
shows Refund Status as "NOT REQUIRED", even though the payment was successfully
debited from my account. This is contradictory since no ticket/PNR was ever
generated for this journey.

I have already emailed the MSRTC helpdesk ([protected]@gmail.com) regarding
this issue but have not received any response so far. I request MSRTC to
investigate this transaction and process a full refund of Rs. 1890.00 to my
original payment method at the earliest.