MSTRC — Payment done but ticket are not booked

Respected Sir / Madam,

On 07/01/2024 at time 12:21 AM . I booked my tickets of two of price ₹950 from Nashik Phata, Pune to Nashik CBS, Nashik . The payment had been done but I didnt recieve tickets. So its my humble request to look into this matter and please solve it as soon as possible.
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