Mswipe Technologies Complaints & Reviews

Address: Bangalore, Karnataka, 560068

On 12-november-2017, sunday i used my debit card for a purchase in a nearby shop. Due to a mistake by merchant, the card was swiped twice on mswipe pos machine and the money was deducted twice from my bank account. But the merchant says he reversed the transaction on the same day. Even after 1 month, i am still waiting for the transaction reversal refund money to be credited my bank account.

Below are the transaction details:
Amount : rs.1747=00.
Shop: baby lee, rr building, dlf newtown, akshayanagara, bangalore-560068
Pos machine : mswipe
Date: 12-november-2017. Time: 20:37
Transaction number:[protected]

Can you please check and let me know where the money is held? I will take legal course of action if i don't get the money. I have already talked to a lawyer. Will wait for a few days for action from mswipe.

Jan 13, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2017

Mswipe Technologies Customer Care's response Dear Veena, we request you to provide the merchant's registered mobile number or device so that we can assist you in better manner .

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V

VeenaHe

from Gurgaon, Haryana

Dec 13, 2017

Merchant's registered mobile number: [protected]
Merchant name: Baby Palace

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Address: Pune, Maharashtra, 411014

There was dual card swipe and compaint was logged mswipe and sbi card. Sbi has given money to mswipe on 17th march 2017.
Balaji medical merchant code: 054110 : dated 17 march 2017 claimed by settlement bank

Ref :[protected], dated 17 march 2017 claimed by settlement bank.- auth code: 092781, merchant code: 054110, transaction code : 401
:[protected], dated 17 march 2017 claimed by settlement bank.- auth code: 090367 merchant code: 054110, transaction code : 401

And again on 29th nov you are saying you have given money to merchant, if transaction was not success as per your report, how can you give money to merchant. You would have return money to sbi.
But yesterday you declared money given to merchant, i sincerely request, please refund me the money. Or else with all this evidence i need file legal case with you, merchant and sbi card.
Because no where data is matching. Please look into this and help to get my money.

Merchant - balaji medical kharadi pune and m swipe are have some unethical connection to stealing people money using digital way.

Regards,
Bhima goradiya

Jan 20, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Mswipe Technologies Customer Care's response Dear Sir, we deeply apologize for the inconvenience caused. our representative will get in touch with you and resolve your issue on priority.

Verified Support

Dec 19, 2017

Mswipe Technologies Customer Care's response Dear Sir, please let us know if your issue has been resolved.

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Website: Mswipe.com

Ticket no tbk01888351 pending since nov 2017.

I have called customer care and sent emails to manish taneja, rashmi kharat, sameer hoda, partha das from mswipe but no response received.
Customer care agents said i was not allowed to speak to a supervisor when i wanted to escalate the issue.

Why does it take mswipe no time at all the make new customers but take forever to finish with the old accounts!

Please help asap.

Jan 20, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Mswipe Technologies Customer Care's response Dear Sir, we deeply apologize for the inconvenience caused. our representative will get in touch with you and resolve your issue on priority.

Verified Support

Dec 19, 2017

Mswipe Technologies Customer Care's response Dear Sir/Madam, kindly confirm if your issue has been resolved.

Jan 03, 2018

Updated by Christine Raj My issue has not been resolved as yet.I am not getting any response about my refund.

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Christine Raj

from Gadhinglaj, Maharashtra

Jan 3, 2018

My case is still pending. Pls help

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Address: Mumbai City, Maharashtra, 400052

Website: www.mswipe.com

To, date 06/12/2017
M/s mswipe technlogy private limited
Head office â€“ mumbai
Astral center, 9th floor,
N. M. Joshi marg, byculla,
Mumbai - 400 011
Telephone icon tel :[protected]

Sub: legal representation for not issuing the payment of transaction made on 2/11/2017 on mswipe pos machine through credit card

Dear sir,

This is to inform you that we have made 1 transaction on 2/11/2017 for Rs 11225/- as per rule and agreement with you payment should have reached in our account within stipulated time period of 24 hours except sundays and prescribed holidays

But on our enquiry Since 10 november we did not receive any positive response from your side as we did not received the payment by 5th june 2017.

We made various call to customer care department in frustration and had the heated exchange of words with customer care executive as the neft number and the other reference they were giving were fake and forge. The confirmation of forge neft number was given us by the branch manager of IDBI bank to whom we shown that number

The delay deliberately made by you and also not able to give any specific and reasonable reason for delay which has caused us great mental harassment and financial losses.

It is therefore you are requested to transfer our amount immediately and also transfer the amount of rs. 11225/- as a fine for delaying and rs. 5 lac for harassment compensation
Withing 15 days of this representation.

If it is not done positively i shall knock the door of court of justice

For Varsha Mirchandani

Mswipe Technologies customer support has been notified about the posted complaint.

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A

Amulya Behera

from Ranaghat, West Bengal

Dec 8, 2017

I have already paid for the pos but as per commited time (2days) there is no installation.no one pickup the pick up the phone.my mobile no-[protected].
application no-APPL00327686, TID[protected],

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Mswipe Technologies Customer Care's response, Dec 9, 2017

Verified Support

Dear Amulya, as discussed, we will check and refund you if there has been any additional deduction from your account.

Mswipe Technologies Customer Care's response, Dec 10, 2017

Verified Support

Dear Amulya, as per our telephonic conversation, we have clarified the deduction of rent from your account. Kindly confirm if your issue has been resolved.

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Address: Hyderabad, Andhra Pradesh, 500038

M SWIPE NO:- MS273153
MOBILE NO:-[protected]
I have given the request for deactivation of M SWIPE machine since February 2017.But no one came and not collect the machine.I called many times to your customer care.

But still deactivation pending, i got messages that multiple ECS being deducted from my account linked in mswipe today (december-6-2017)

We contacted at their customer care number multiple times.

You (Mswipe) are requested to refund the charges deducted from my bank account since February to till date immediately, as shown in the attached statements. Expecting your proper and fast response.

PS-Mswipe has got worst customer service.

May 10, 2018

Complaint marked as Resolved

My complaint not resolved, who can change my status

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Mswipe Technologies Customer Care's response Dear Sir, we deeply apologize for the inconvenience caused. our representative will get in touch with you and resolve your issue on priority.

Verified Support

Dec 09, 2017

Mswipe Technologies Customer Care's response Dear Venkata, as per your request we will get your terminal deinstalled as soon as possible and will update you accordingly.

Dec 09, 2017

Updated by Venkatareddydaram Dec 8th also deduct the amount... please stop the deduction from my account..I requested to you...

Dec 09, 2017

Updated by Venkatareddydaram As soon as possible please deactivate my mission and refund the amount..

Verified Support

Dec 10, 2017

Mswipe Technologies Customer Care's response Dear Venkata, we are working on your case and will make sure it gets done as soon as possible.

Dec 11, 2017

Updated by Venkatareddydaram Just now i am talk with your technician, he said that with one week we will collect the machine. I am asking my refund amount, he is saying not refund the amount...please clarify and refund my amount, i had mentioned my problem in above(Since Feb 2017 to till date I called to your technicians so many time) ..otherwise I will take serious on this.

Dec 14, 2017

Updated by Venkatareddydaram Any updates on this...I am waiting for ur

Dec 14, 2017

Updated by Venkatareddydaram If you guys don't update on this and keep delaying i would choose other way to get my refunds legally . What on earth it takes couple of months to stop a service????

Verified Support

Dec 19, 2017

Mswipe Technologies Customer Care's response Dear Sir, we have been following up with our surrender team to get your issue resolved as soon as possible.

Dec 26, 2017

Updated by Venkatareddydaram Please stop the deduction find attached screenshot 26th deduction, 21st surrendered machine to you are team . Resolve my issue ASAP

Dec 29, 2017

Updated by Venkatareddydaram 29th deduction

Jan 02, 2018

Updated by Venkatareddydaram When I expected Resolve this issue, because I have raise this issue taken nealy one month, still now pending

Jan 05, 2018

Updated by Venkatareddydaram I didn't understand why you are delaying deactivated machine and refund the amount, please update it.

Jan 09, 2018

Updated by Venkatareddydaram To the Mswipe, i have been waiting for your proper reply on the delaying my concern about refund and deactivation. if you guys wont responds properly, i have every right to take it on to the social media which will effect on your brand.

Jan 20, 2018

Updated by Venkatareddydaram Please look into my issue.please take my issue serious at least Your side sir consumer complaint forum...I would be waiting for your response.

Verified Support

Jan 23, 2018

Mswipe Technologies Customer Care's response Dear Sir,

As discussed, kindly send us the detailed statement of last month at [protected]@mswipe.com .

Jan 23, 2018

Updated by Venkatareddydaram Sent an mail to details of deduction statements(Bank Statement).

May 10, 2018

Updated by Venkatareddydaram Why you are deduct my account, i am understanding .I am already deactivated and handour the machine to you ...This worst and worst service such never can use

May 10, 2018

Updated by Venkatareddydaram Dear Mswipe, i have been trying to talk to you through you are disconnecting my call without proper answer here i am telling you, you took over the machine back in january 2018 and you are still charging me !!!?? i would like to inform you, you better give me a proper explanation and give me refund else i will take is as a serious consumer service failure and take this to soical media and also proceed to legally.

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S

sudhir321

from Hyderabad, Telangana

Dec 12, 2017

Dear Team,

This is K S Sudhir my contact number is [protected] native place Hyderabad who has kept my number as Mswipe customer care. Kindly remove from the list on priority if not I will give complaint at Commissioner office.

Regards,

Sudeer K S
[protected]

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U

Uttamdubey00777

Sep 6, 2021

This is uttam dubey, i am requested many time to mswipe to get your machine away but no one is there to listen me... They are just deducting monthly charges from my account since past 3 years ... I said that there is no use please collect it back but no one is from mswipe to resolve it... So pathetic company I have ever seen

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M

MOHAN BHOGALE

Sep 9, 2021

This is Mohan Bhogale same thing happened with me. I asked Mswipe to surrender the machine on 17 th August 2021 and since then not used the machine. Today my account got debited by Rs. 472.00 as rent.
I have a email from Mswipe saying no debit will occur from them and still they debited.
Need to know where I can complaint.

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Address: Mathura, Uttar Pradesh, 281001

I yogesh chandani i have mswipe
machine that is connected to my savings
account and the machine is not showing
history of last 2month and i also want this

Machine to be connected with my current

Account what will be the procedure of

Shifting please let me know as soon as
Possible

Regards
Kamal chandani...

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Address: New Delhi, Delhi, 110085

I harmohan singh using mswipe machine for my firm deol enterprises from year 2015 22nd november and i applied for submission of machine on 20 november 2017 but they collected machine on 25th november and their agent named vishal also collected 413 as a charge for next month and now mswipe deducted money from my bank account also.. After complaining they said they only get machine submitted but not money..

Jan 9, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Mswipe Technologies Customer Care's response Dear Gagan. as discussed, we are working on your case and will update you soon.

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Gagan deol

from Delhi, Delhi

Dec 23, 2017

Till now No response from ur side...

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Address: Pune, Maharashtra, 41141

M swipe transaction was done on 2nd dec 2017 of rs 2242 at tid 42m79046
Lekha farm cul
Same was made void it was approved also but still i have not refunded this amount in my account. Card ending with 1312,
Authorization no. 019470
Rr no.[protected]

I want this amount to be refunded asap as void was approved 48 hrs back.
Sms recieved was

Void approved inr 2, 242.00 at tid 42m79046, userid [protected] lekha farm cul on 2/12/17 with card ending 1312, rr#[protected], auth#019470

Jan 19, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Mswipe Technologies Customer Care's response Dear Vikram, as discussed with Mr.Vinay Barlota, you can find the void receipt at our website which you can show to your issuing Bank as a proof of cancelled transaction.
Please prefer the below steps for generating void receipt.
1.Kindly ask the Merchant to login on www.mswipe.com
2.Select the date of your voided transaction
3.Click the approved button displayed below the amount which you voided. (-2242.00)
4.Click on receipt icon.

Dec 12, 2017

Updated by Vikram Dhabale For the above mentioned canceled transaction void receipt was mailed to BANK
Its already 9 days when transaction is done there, is no refund from bank.
Please find reply from the ICICI bank

Dear Mr. Dhabale,

We understand your concern.

We have initiated a dispute to investigate the transaction dated December 02, 2017 at LEKHA FARM for Rs. 2, 242.00 through Service Reference Number SR[protected].

If the transaction is not claimed by the merchant, then the amount will be credited within 9 working days.

In case the merchant claims the transaction charge-back is raised.As per Visa/Mastercard guidelines, maximum time to investigate disputed transactions is 50 days.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

B Shobha
Customer Service Officer
ICICI Bank Limited.

Verified Support

Dec 19, 2017

Mswipe Technologies Customer Care's response Dear Sir, as confirmed by you on our telephonic conversation. Your issue has been resolved.

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Vikram Dhabale

from Mumbai, Maharashtra

Dec 12, 2017

For the above mentioned canceled transaction void receipt was mailed to BANK
Its already 9 days when transaction is done there, is no refund from bank.
Please find reply from the ICICI bank

Dear Mr. Dhabale,

We understand your concern.

We have initiated a dispute to investigate the transaction dated December 02, 2017 at LEKHA FARM for Rs. 2, 242.00 through Service Reference Number SR[protected].

If the transaction is not claimed by the merchant, then the amount will be credited within 9 working days.

In case the merchant claims the transaction charge-back is raised.As per Visa/Mastercard guidelines, maximum time to investigate disputed transactions is 50 days.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

B Shobha
Customer Service Officer
ICICI Bank Limited.

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P

Prasad@0122

Jan 29, 2021

Transaction not

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Address: Hyderabad, Andhra Pradesh, 500072

No call support from your mswipe ppl not responding, called hundred times to call center no one lifting the call, and local advisers are irresponsible, they too not lifting calls
My device is not working from last six months and i don't know whom to contact and the most irritating thing is every month rental that is near around 400 rs debiting from my bank account. And now i want to quit from mswipe, atleast do this for me whom do i contact
My mobile number is [protected]

Jan 18, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Mswipe Technologies Customer Care's response Dear Sri, as per our telephonic conversation we have raised your surrender request with ticket number TBK01927342 .

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My name is sandeep from profit guru research pvt ltd. On 18th nov my 5 transactions were on hold with total amount of 2, 07, 000 and your co neither releasing this amount nor refunding this amount to customer.. Whenever i called to customer care they told that your amount will be release soon.. Kindly do some needful asap else i will have to go to lodge a f. I. R. Against your company for this kind of fraud.

Sandeep
Profit...

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Address: Thane, Maharashtra, 421301

I have never applied for mswipe machine but someone came and installed machine at our store after every month charges rs.300/- diducted from my account i have given complaint to that executive then last year ecs also stoped but now suddenly on 28th nov 2017 number of 14 transaction debited from my account 300x13= 3900 and 1 transaction of rs.100/- and 1 transaction of rs.708/- total amount is rs.4708/- its cheating with me and never expected like this thing from swipe machine company plz stop such thing and refund my money within 24 hr otherwise i will complaint on social media

Detail my regesterd mobile number - [protected]
Mswipe machine no:- [protected]
Contact no - [protected]
Email id:- hemant. [protected]@gmail.com

Dec 2, 2017

Complaint marked as Resolved

still didnt received any response from company what should i do plz suggest other i will complaint in social media and PMO office plz reslove my issue

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Mswipe Technologies Customer Care's response Dear Sir, we have raised your surrender request to our operations team, and your device will be collected as soon as possible.

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My mswipe no [protected], b4 8 months i m using this and i informed to cancel it. But now u r deducting rs4000 in part from my account with out any intimation. I[censored] r not refund my amount or not conveying that what mistake has been happened from your side within 5 days, surely i am going to make a complaint to higher officials of our government. Being indian peoples like human rights, cm cell, pm cell are here to support me. I[censored] r ready to face those consequences be dumb with ur reply or else let me know the problem.

Even after i surrendered the device.
Today (28/11/2017) again money deducted from my bank ac.
Total fraud company

Mswipe Technologies customer support has been notified about the posted complaint.

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A

Arun sharma2702

from Bhubaneshwar, Odisha

Dec 4, 2017

Dear there is a duplicate payment done due to machine fault so plz resolve my problem and revert my paisa two o[censored]r empolyee know about this i complain many times to him regarding this but they not done any help there num are [protected] [protected]
Arun sharma
[protected]

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Address: Kolkata, West Bengal, 700030

Based on the few days verification from the market i have found mswipe employee name tarak roychowdhury of kolkata dum dum branch (White house, 4th floor, 47/4a, 1 m. C. Garden road, near bondhubandhav club, dumdum, kolkata - 700 030.) is recruiting candidates who are searching for job and charging a financial amount of one month salary from them if they succeed in getting the job. He is addressing those candidates and asking them to put the reference as his name for successful getting the job through the interview session also he is walking in some job consultancyfor a tied up so that they will provide him good prospects and out of which he will be profit parcent. So i am requesting to the senior authority of the head branch to look afteis matter afterall it is affecting the company goodwill in the eyes of market. So i want to solve this querry and take immediate actions who are exploiting needy candidates

Jan 4, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Mswipe Technologies Customer Care's response Dear Dipanjan, thank you for the information and we highly appreciate the step you have taken to reveal this unnoticed activity . We will surely investigate in this case and take necessary action against the culprit.

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Address: 560043

Website: MSWIPE

We have been using your machine for last 3 months. Now your machine is not working. I have complaint through your customer service about 4 times within 2 weeks time but no one responded. Sorry to say that i have never seen such irresponsible and inefficient service in my entire life. Never ever i would recommend your product to anyone, instead i would start doing bad mouth publicity and propaganda against your company.
I am giving all the information below. If your company really cares for the customer then hope concern department would take necessary action needed.
My location :- dodda kammanahalli, nobo nagar, bannerghatta main road, bangalore.
Name ; naseer p
My complaint number : tbk01886383

Consulted customer care person name : ms. Ritu
Mswipe consultant name for us : manoj
Manoj contact number :[protected].

Mswipe Technologies customer support has been notified about the posted complaint.

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My mswipe no [protected], b4 8 months i m using this and i informed to cancel it. But now u r deducting rs.4000 in parts froms my account with out any intimation. I[censored] r not refund my amount or not conveying that what mistake has been happened from your side within 5 days, surely i am going to make a complaint to higher officials of our government. Being indian peoples like human rights, cm cell, pm cell are here to support me. I[censored] r ready to face those consequences be dumb with ur reply or else let me know the problem.

Dec 28, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Nov 26, 2017

Updated by Mohit2220 Their POS machine was not working from last 8 months. I had complained so many times but problem not solved and they are deducting money from last 8 months even when their machine was not working. I asked them to discontinue their service but they are still deducting money from my bank ac.
Registered mobile no. [protected]
Sainath Car Decor. Indore

Verified Support

Nov 26, 2017

Mswipe Technologies Customer Care's response Dear Mohit, we deeply apologize for the inconvenience caused . Our representative will soon collect the device from your location and the excess amount deducted from your account will also be refunded.

Nov 29, 2017

Updated by Mohit2220 My mswipe no [protected], b4 8 months i m using this and i informed to cancel it. But now u r deducting rs4000 in part from my account with out any intimation. I[censored] r not refund my amount or not conveying that what mistake has been happened from your side within 5 days, surely i am going to make a complaint to higher officials of our government. Being indian peoples like human rights, cm cell, pm cell are here to support me. I[censored] r ready to face those consequences be dumb with ur reply or else let me know the problem.

Even after I surrendered the device. yesterday again money deducted from my bank ac.
TOTALLY FRAUD

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Address: Chennai, Tamil Nadu, 600026

The machine no. [protected]

After sending the below email on august, they still charging 300 + taxes and also spoke to the customer care for the below issues, they have not take the cancellation/rental wave off request.

August email sent to mswipe - i am paying monthly rental on the above machine no.in the name of sri enterprise. I have already made a request that cancel the monthly rental and am i agree to pay 2.5 % on an every swipe.

This was not done at your end, make sure dont put any rental for this month. If yes, please cancel the account and take your device.

Dec 22, 2017

Complaint marked as Resolved

madan suresh kumar r Nov 23 to me, Chennai, mani Dear Sir, Please find the details which we can refund the amount mention in this trail mail, please go through the trail mail, And surrender the device, once device is deinstall in system you money will be refunding to ur account Thanks & Regards Madan Suresh Kumar R ASM Chennai mswipe Mswipe Technologies Pvt. Ltd. escription: Description: Description: Description: Description: http Old no: 19, New no: 13, Kadappa Road, Lakshmipuram, Kolathur Chennai - 600 099. Mobile: 9620248289, Whatsapp: 9591335861 Web: www.mswipe.com | Facebook:www.facebook.com/mswipe IMPORTANT NOTICE: Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer does not consent to Internet email messages of this kind, please advise us immediately. From: Rashmi kharat [mailto:[email protected]] Sent: 23 November 2017 11:38 To: 'madan suresh kumar r' Cc: 'Rahul makwana'; 'Santosh Rawat'; 'Mswipe Helpdeskresponse'; 'Operations'; 'Jabu S'; 'Poonam Shinde'; 'Kirti Shirke'; 'Rent Mswipe' Subject: RE: Ticket No. TBK01857332 â€“ Mswipe Cancellation Dear Madan, Kindly inform the same to ME and collect the device. Thanks & Regards Rashmi Kharat Executive â€“ Operations Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Outlook Logo Black Mswipe Technologies Pvt. Ltd. Address: Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011 Social: www.facebook.com/mswipe www.twitter.com/Mswipe www.linkedin.com/company/mswipe-technologies Phone: 022 4925 3 (Direct)| Helpdesk: 1800 1022 699 | Web: www.mswipe.com | Facebook: www.facebook.com/mswipe Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer From: Poonam Shinde [mailto:[email protected]] Sent: Thursday, November 23, 2017 11:22 AM To: 'Rashmi kharat'; 'Kirti Shirke'; 'Rent Mswipe' Cc: 'Rahul makwana'; 'Santosh Rawat'; 'Mswipe Helpdeskresponse'; 'Operations'; 'madan suresh kumar r'; 'Jabu S' Subject: RE: Ticket No. TBK01857332 â€“ Mswipe Cancellation Dear Team, We will be refunding excess deduction of Rs.1393/- to ME only if the device will be deinstalled in the system. Thanks & Regards, Poonam Shinde Accounts Executive Description: Description: Outlook Logo Black Mswipe Technologies Pvt. Ltd. Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011 Phone: 022 4922 4466 (board| Helpdesk: 1800 1022 699 | Web: www.mswipe.com | Facebook: www.facebook.com/mswipe Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer does not consent to Internet email messages of this kind, please advise us immediately. P Save a tree! Please don't print this e-mail unless you really need to From: Rashmi kharat [mailto:[email protected]] Sent: Wednesday, November 22, 2017 5:10 PM To: 'Poonam Shinde'; 'Kirti Shirke'; 'Rent Mswipe' Cc: 'Rahul makwana'; 'Santosh Rawat'; 'Mswipe Helpdeskresponse'; 'Operations'; 'madan suresh kumar r'; 'Jabu S' Subject: RE: Ticket No. TBK01857332 â€“ Mswipe Cancellation Dear Poonam/Kirti, As per the trail mail, kindly check and confirm so that we can inform the same to ME & collect the device. Thanks & Regards Rashmi Kharat Executive â€“ Operations Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Outlook Logo Black Mswipe Technologies Pvt. Ltd. Address: Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011 Social: www.facebook.com/mswipe www.twitter.com/Mswipe www.linkedin.com/company/mswipe-technologies Phone: 022 4925 3 (Direct)| Helpdesk: 1800 1022 699 | Web: www.mswipe.com | Facebook: www.facebook.com/mswipe Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer From: madan suresh kumar r [mailto:[email protected]] Sent: Wednesday, November 22, 2017 5:01 PM To: 'Rashmi kharat'; 'Jabu S' Cc: 'Rahul makwana'; 'Santosh Rawat'; 'Mswipe Helpdeskresponse'; 'Operations' Subject: RE: Ticket No. TBK01857332 â€“ Mswipe Cancellation Dear Rashmi, Merchant asking for refund after refunding he will surrender the device kindly suggest what need to done next Thanks & Regards Madan Suresh Kumar R ASM Chennai mswipe Mswipe Technologies Pvt. Ltd. escription: Description: Description: Description: Description: http Old no: 19, New no: 13, Kadappa Road, Lakshmipuram, Kolathur Chennai - 600 099. Mobile: 9620248289, Whatsapp: 9591335861 Web: www.mswipe.com | Facebook:www.facebook.com/mswipe IMPORTANT NOTICE: Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer does not consent to Internet email messages of this kind, please advise us immediately. From: Rashmi kharat [mailto:[email protected]] Sent: 21 November 2017 18:16 To: 'madan suresh kumar r'; 'Jabu S' Cc: 'Rahul makwana'; 'Santosh Rawat'; 'Mswipe Helpdeskresponse'; 'Operations' Subject: RE: Ticket No. TBK01857332 â€“ Mswipe Cancellation Dear Madan, As per the trail mail, kindly arrange to collect the device on priority. TID : 42M19396 ME name : SRI ENTERPRISE Device id : 10820202162460 Address : 121/2, BHAKTHAVALAM COLONY, 1ST STREET, VADAPALANI, CHENNAI 600026 Contact No : 9940528426 Ticket No : TBK01857332 Thanks & Regards Rashmi Kharat Executive â€“ Operations Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Outlook Logo Black Mswipe Technologies Pvt. Ltd. Address: Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011 Social: www.facebook.com/mswipe www.twitter.com/Mswipe www.linkedin.com/company/mswipe-technologies Phone: 022 4925 3 (Direct)| Helpdesk: 1800 1022 699 | Web: www.mswipe.com | Facebook: www.facebook.com/mswipe Mswipe Technologies Private Limited. Internet Email Confidentiality Footer | Privileged and or Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message, and notify us immediately. If you or your employer From: Mswipe Helpdeskresponse [mailto:[email protected]] Sent: Tuesday, November 21, 2017 5:52 PM To: Rashmi Kharat Cc: Rahul makwana; Santosh Rawat Subject: Re: Ticket No. TBK01857332 â€“ Mswipe Cancellation Dear Team, Awating Revert. On Mon, Nov 20, 2017 at 3:11 PM, Mswipe Helpdeskresponse wrote: Dear Rashmi, Kindly update as ME has filed a complaint against us on Consumer helpline. Thanks and regards, Team Social Media. On Thu, Nov 16, 2017 at 10:44 AM, Mswipe Helpdeskresponse wrote: Dear Rashmi, Kindly arrange visit at below ME for device pick up on priority. TBK01857332 For your Future reference please find the Escalation Matrix attached. De installation Rashmi kharat [email protected] Level 1 Partha Das [email protected] Level 2 Manish Taneja [email protected] Level 3 Sameer Hoda [email protected] Level 4 Thanks & Regards, Rahul Makwana On Wed, Nov 15, 2017 at 8:51 PM, Sri Enterprise wrote: Hi Ticket No. TBK01857332 (spoke to customer care name - Nithis from mumbai) With regards to the below email, I want my money back to my account 1200 + Taxes. And Cancel the Mswipe machine ASAP Kindly acknowledge my email. Regards Vijayababu KT

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Mswipe Technologies Customer Care's response Dear Sir, our executive has called you in this regards but the proposal was declined from your end and hence according to your request we have raised your ticket to deinstall the device. Once deinstalled, we will inform you .

Verified Support

Nov 28, 2017

Mswipe Technologies Customer Care's response Dear Sir, kindly confirm if your issue has been resolved.

Jun 02, 2020

Updated by Vijayababu KT (Vijay) yes this is resolved

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M

Madhukar Dalvi

from Mumbai, Maharashtra

Nov 24, 2017

Sakhi boutique. kalyan

After sending the below email on august, they still charging 300 + taxes and also spoke to the customer care for the below issues, they have not take the cancellation/rental wave off request.

August email sent to mswipe - i am paying monthly rental on the above machine no.in the name of sri enterprise. I have already made a request that cancel the monthly rental and am i agree to pay 2.5 % on an every swipe.

This was not done at your end, make sure don't put any rental for this month. If yes, please cancel the account and take your device.

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Mswipe Technologies Customer Care's response, Nov 28, 2017

Verified Support

Dear Sakhi,

We will surely provide you with the most appropriate resolution for your issue. Kindly share your registered mobile number or device id for it.

H

Hamnish Singh

from Gho Manhasan, Jammu and Kashmir

Nov 29, 2017

Amount not credited for
TID 3358400M
RRN [protected] dt. 02 nov 2017

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Address: Panchkula, Haryana, 134112

Please be advised that following of our transactions are on hold. We here by request you to please clear the payments.

1.) transaction no: rr#[protected] auth #084290
Dated:[protected].
Amount: rs 110000.00

2.) transaction no: rr#[protected] auth #021030
Dated:[protected].
Amount: rs 750.00

3.) transaction no: rr#[protected] auth #437382
Dated:[protected].
Amount: rs 520.00

4.) transaction no: rr#[protected] auth #437486
Dated:[protected].
Amount: rs 4430.00

5.) transaction no: rr#[protected] auth #252363
Dated:[protected].
Amount: rs 1100.00

6.) transaction no: rr#[protected] auth #081320
Dated:[protected].
Amount: rs 13303.00

7.) transaction no: rr#[protected] auth #018859
Dated:[protected].
Amount: rs 2300.00

8.) transaction no: rr#[protected] auth #un1000
Dated:[protected].
Amount: rs 4675.00

Please be advised by the following details of mswipe machine.
Pcihw#: wpc[protected]
Serial no: [protected]
Imei: [protected]

Please clear all above payments.

Many thanks and best regards
Ranjan gujral
Gujral sales corporation.
Cel: [protected].

Dec 21, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Nov 15, 2017

Updated by Ranjan Gujral Dear Sir,

Our transactions are blocked since 26th October 2017.

We had a communication with Mr Anuj Kamboj, ( Cell no : [protected]) an employee of MSwipe. But no update has been received from him. It is very evident that Mr Anuj Kamboj has no interest in customer complaint.
We hereby request to urgently follow the matter.

Best Regards
Gujral Sales Corporation.
Shop No 5, Sector 12-A, Panchkula
Haryana, India.

Verified Support

Nov 15, 2017

Mswipe Technologies Customer Care's response Dear Ranjan, as discussed, kindly send us a written declaration that you will not be swiping with your own cards on our terminal further, so that we can release your payment.

Nov 15, 2017

Updated by Ranjan Gujral Good day Sir,

Attn : MSwipe technology
in response to our tel conversation we declare that we will not be using our own card in future in our own terminal.
You are requested to please release the payment as soon as possible.

Best Regards
Gujral Sales Corporation.
Shop No 5, Sector 12-A, Panchkula
Haryana, India.

Verified Support

Nov 17, 2017

Mswipe Technologies Customer Care's response Dear Sir, thank you for the response since we have received a confirmation from your side that you will not be swiping your own card further, we will be releasing your payment and the said amount will get credited in your account within 24 hours.

Verified Support

Nov 20, 2017

Mswipe Technologies Customer Care's response Dear Sir, kindly confirm if your issue has been resolved.

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Address: 600037

Dear sir/madam,
Complaint no. Tbk01489472

Iâ€™ve raised the complaint to cancel the service in march,
And
No one as came to collect the machine till now and again i called the customer care and they are telling to wait for the call from there side and
Still, they have been deducted the amount from my account.
It is a very serious issue.
Please help!!!...

Dec 22, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

Mswipe Technologies Customer Care's response Dear Sir, sincere apologize for the inconvenience caused, we will make sure that the device gets collected and deinstalled at the earliest possible and we will be refunding the excess deducted rent as well.

Verified Support

Nov 21, 2017

Mswipe Technologies Customer Care's response Dear Sir, kindly confirm if your issue has been resolved.

Nov 24, 2017

Senthil Kumar Selvaraj's response Any updates??

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S

Senthil Kumar Selvaraj

from Bengaluru, Karnataka

Nov 27, 2017

Please be advised that following of our transactions are on hold. We here by request you to please clear the payments.

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Address: Hyderabad, Andhra Pradesh, 500018

Am unable to login in device, as its asking for user name and password. Am trying to call almost all numbers which are available in websites but no use. Please help me to login and use the device properly. Am trying to contact all numbers. Am unable to login in device, as its asking for user name and password. Am unable to login in device, as its asking for user name and password.

Dec 23, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Nov 11, 2017

Updated by Shashider Cherukupally please contact me at [protected]

Verified Support

Nov 11, 2017

Mswipe Technologies Customer Care's response Dear Sir, we tried to call you on [protected], but unfortunately it was not answered . Kindly provide us the convenient time to call you back.

Verified Support

Nov 21, 2017

Mswipe Technologies Customer Care's response Dear Sir, since there has been no response from your end, we consider that your issue has been resolved and hence closing this case from our end.

For any further details you can write us back or mail us at [protected]@mswipe.com or call us on[protected].

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K

Kamal Guruburxani

from Bhopal, Madhya Pradesh

Nov 13, 2017

Same time two swipe but one amt hold
device [protected] date 3-12-16 follow till date but respone any one rs 7500 tid. ms206982 invoice [protected], [protected]
card...2557 customer name, kashinath nayak ref no.[protected] sec. ref[protected]

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Address: Gurgaon, Haryana, 12202

It is deeply regretted that inspite of my repeated requests and reminders you have not bothered to settle the amount of rs. 1072/- till this time. You have been frivolously informing me time and again that the amount had been settled, whereas the fact is that your neft ref no.[protected] bounced back on 31/10/2016 due to deliberate act of commission by you. I would for the last time request you to settle the amount immediately within 2 days, failing i shall be constrained to initiate all such action as may be required at your risk and so as to costs.
Narender khandelwal.

Dec 25, 2017

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Mswipe Technologies Customer Care's response Dear Sir, we highly regret the inconvenience caused. Kindly share your details including registered mobile number or device id or TID so that we can assist you in better manner.

Verified Support

Nov 21, 2017

Mswipe Technologies Customer Care's response Dear Sir, since there has been no response from your end, we consider that your issue has been resolved and hence closing this case from end.

For further details or query you can write us back or mail us [protected]@mswipe.com or call us on[protected].

Mswipe Technologies Complaints & Reviews

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Mswipe Technologies reviews & complaints page 44

duplicate debit card transaction, merchant says reversed one, but did not get the money in account

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refund issue

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mswipe technologies deactivation and refund money (ecs charges)

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illegal hold of payments

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deactivation and refund money (ecs charges)

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details of transaction not showing

money collected during machine submitted

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refund from mswipe transaction

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no response

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transactions on hold

regarding mswipe machine wrong amount deducted from account

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deducting money from bank ac. unnecessarily.

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exploiting through an employee

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serial number : 10910303177478

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deducting money unnecessarily from my bank ac.

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ticket no. tbk01857332 mswipe cancellation - not done

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transactions blocked

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request for cancellation not solved

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unable to login in device

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account id 9810677163 towards neft ref no. 000015731629

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