Mswipe Technologies Complaints & Reviews

Hey i have taken 3 devices of g2 as well as wisepad but non of them is working and i m not getting ma proper swiped amount too while calling to ur customer care, they don’t pick firstly and after they do they don’t know to sort out the matter so kindly take back all ur devices i m completely fed up with ur services. U people have provided the devices for consumer conviniency but we r not getting such things so better take all ur devices back and make ma refund too

Hi

I have tried to swipe my debit card in olive n basil store (Using mswipe device) at erode for an amount of rs. 130 /- but the transaction got declined after long wait time. So, i have made cash payment and left the store.

After 10 mins later, i got a sms mentioning the debit of 130 inr in my account from my bank as well from mswipe side.

I had to return to bangalore so i couldnot the store again. But, i tried to contact the store mobile number and it is not contactable.

I request you to look into it and do the needful.

Regards
Durai
Mob.:[protected]

Dear mswipe,

I got a call from heads office 2 months back for reduction in my swipe charges and i see that the charges are not still reduced. Can i know the reason? And tried to your customer support, i believe those people are busy in themselves.

Secondly, your sales executive has visited my store and he has checked the machine and from the next moment the device is not working, it has been 6 days (Visited - 20.12.2017) and when ever i call to your customer support every time it's busy.

When tried to reach to your so called sales executive mr. Ravi[protected] from hyderabad, he is not even botherwd to pick up the call. Why the such good for nothing persons are working in your team.

I believe i may get solution, otherwise i need to see some other alternative. As i cannot play with my customers, which is being done by mswipe team.

Regards,
Kushal

Dear Team, Had done a M-swipe Transaction on Dec 12th 2017 at Hotel Ashray, Pune, Maharashtra of amount Rs.10, 960/- and it was voided on the same day within 6 hours of the transaction. i have received both the approved and voided messages. As per the voided/cancelled message, "You will not be charged" so accordingly the amount should get credited back to my account.
Its been 12 days the amount has not been credited back, after checking with the bank, they are saying they have not received any kind of void transaction.
Kindly help in this matter and treat this complaint as urgent and refund the amount back to my account as transaction was voided within 6 hours.

The Voided/cancelled Message was:
VOID/CANCELLED INR 10, 960.00 at M/s HOTEL ASHRAY dt 12/12/17 card xx6128 auth#874537, you will not be charged.

TID : 42022647

Attaching the screenshots for further reference.
Thank You.

Dear team.,

Sorry to say that your employees are not royal in regarding to customer queries or solving the problem what we have.

I am trying to reach him regarding some issues in the machine and the misguidance of the benefits of the machine too.

He has told me there is no charges for swiping till 3 lacs per day. But when i was swiping 25000 itself the charges were applied. I asked him regarding this on 11 dec 2017, still no response from him. Attaching whatsapp chat fyi.

Finally, i am dissatisfied with the product and want to know the proper plan or else i am planning to return this back.

Kindly check and do the needful.

Regards,
Panchavan pulaal stall.

I have registered at mswipe. I installed it just last month as the services boy promised me with some offers and all. Now when i contacted him, he said that i have never promised to do so. As i see no use of the machine i told a service boy that i want to refund the machine. He said "its ok you will be refunded". Now when i contacted the customer care they said no refund will be made. Is this a joke???

I request not fall in their trap of giving valuable offer regarding the installation.
#fraud #misguidance

My refund issue is not yet resolved, as per bank there is no such void transaction if it would have been there this will reflect in the account statement of bank account on 9th day after transaction.
My earlier complain

M swipe transaction was done on 2nd dec 2017 of rs 2242 at tid 42m79046
Lekha farm cul
Same was made void it was approved also but still i have not refunded this amount in my account. Card ending with 1312,
Authorization no. 019470
Rr no.[protected]

I want this amount to be refunded asap as void was approved 48 hrs back.
Sms recieved was

Void approved inr 2, 242.00 at tid 42m79046, userid [protected] lekha farm cul on 2/12/17 with card ending 1312, rr#[protected], auth#019470

On 12-november-2017, sunday i used my debit card for a purchase in a nearby shop. Due to a mistake by merchant, the card was swiped twice on mswipe pos machine and the money was deducted twice from my bank account. But the merchant says he reversed the transaction on the same day. Even after 1 month, i am still waiting for the transaction reversal refund money to be credited my bank account.

Below are the transaction details:
Amount : rs.1747=00.
Shop: baby lee, rr building, dlf newtown, akshayanagara, bangalore-560068
Pos machine : mswipe
Date: 12-november-2017. Time: 20:37
Transaction number:[protected]

Can you please check and let me know where the money is held? I will take legal course of action if i don't get the money. I have already talked to a lawyer. Will wait for a few days for action from mswipe.

There was dual card swipe and compaint was logged mswipe and sbi card. Sbi has given money to mswipe on 17th march 2017.
Balaji medical merchant code: 054110 : dated 17 march 2017 claimed by settlement bank

Ref :[protected], dated 17 march 2017 claimed by settlement bank.- auth code: 092781, merchant code: 054110, transaction code : 401
:[protected], dated 17 march 2017 claimed by settlement bank.- auth code: 090367 merchant code: 054110, transaction code : 401

And again on 29th nov you are saying you have given money to merchant, if transaction was not success as per your report, how can you give money to merchant. You would have return money to sbi.
But yesterday you declared money given to merchant, i sincerely request, please refund me the money. Or else with all this evidence i need file legal case with you, merchant and sbi card.
Because no where data is matching. Please look into this and help to get my money.

Merchant - balaji medical kharadi pune and m swipe are have some unethical connection to stealing people money using digital way.


Regards,
Bhima goradiya

Ticket no tbk01888351 pending since nov 2017.

I have called customer care and sent emails to manish taneja, rashmi kharat, sameer hoda, partha das from mswipe but no response received.
Customer care agents said i was not allowed to speak to a supervisor when i wanted to escalate the issue.

Why does it take mswipe no time at all the make new customers but take forever to finish with the old accounts!

Please help asap.

To, date 06/12/2017
M/s mswipe technlogy private limited
Head office – mumbai
Astral center, 9th floor,
N. M. Joshi marg, byculla,
Mumbai - 400 011
Telephone icon tel :[protected]

Sub: legal representation for not issuing the payment of transaction made on 2/11/2017 on mswipe pos machine through credit card

Dear sir,

This is to inform you that we have made 1 transaction on 2/11/2017 for Rs 11225/- as per rule and agreement with you payment should have reached in our account within stipulated time period of 24 hours except sundays and prescribed holidays

But on our enquiry Since 10 november we did not receive any positive response from your side as we did not received the payment by 5th june 2017.

We made various call to customer care department in frustration and had the heated exchange of words with customer care executive as the neft number and the other reference they were giving were fake and forge. The confirmation of forge neft number was given us by the branch manager of IDBI bank to whom we shown that number

The delay deliberately made by you and also not able to give any specific and reasonable reason for delay which has caused us great mental harassment and financial losses.

It is therefore you are requested to transfer our amount immediately and also transfer the amount of rs. 11225/- as a fine for delaying and rs. 5 lac for harassment compensation
Withing 15 days of this representation.

If it is not done positively i shall knock the door of court of justice

For Varsha Mirchandani

M SWIPE NO:- MS273153
MOBILE NO:-[protected]
I have given the request for deactivation of M SWIPE machine since February 2017.But no one came and not collect the machine.I called many times to your customer care.

But still deactivation pending, i got messages that multiple ECS being deducted from my account linked in mswipe today (december-6-2017)

We contacted at their customer care number multiple times.

You (Mswipe) are requested to refund the charges deducted from my bank account since February to till date immediately, as shown in the attached statements. Expecting your proper and fast response.

PS-Mswipe has got worst customer service.

I harmohan singh using mswipe machine for my firm deol enterprises from year 2015 22nd november and i applied for submission of machine on 20 november 2017 but they collected machine on 25th november and their agent named vishal also collected 413 as a charge for next month and now mswipe deducted money from my bank account also.. After complaining they said they only get machine submitted but not money..

M swipe transaction was done on 2nd dec 2017 of rs 2242 at tid 42m79046
Lekha farm cul
Same was made void it was approved also but still i have not refunded this amount in my account. Card ending with 1312,
Authorization no. 019470
Rr no.[protected]

I want this amount to be refunded asap as void was approved 48 hrs back.
Sms recieved was

Void approved inr 2, 242.00 at tid 42m79046, userid [protected] lekha farm cul on 2/12/17 with card ending 1312, rr#[protected], auth#019470

No call support from your mswipe ppl not responding, called hundred times to call center no one lifting the call, and local advisers are irresponsible, they too not lifting calls
My device is not working from last six months and i don't know whom to contact and the most irritating thing is every month rental that is near around 400 rs debiting from my bank account. And now i want to quit from mswipe, atleast do this for me whom do i contact
My mobile number is [protected]

I have never applied for mswipe machine but someone came and installed machine at our store after every month charges rs.300/- diducted from my account i have given complaint to that executive then last year ecs also stoped but now suddenly on 28th nov 2017 number of 14 transaction debited from my account 300x13= 3900 and 1 transaction of rs.100/- and 1 transaction of rs.708/- total amount is rs.4708/- its cheating with me and never expected like this thing from swipe machine company plz stop such thing and refund my money within 24 hr otherwise i will complaint on social media

Detail my regesterd mobile number - [protected]
Mswipe machine no:- [protected]
Contact no - [protected]
Email id:- hemant. [protected]@gmail.com

My mswipe no [protected], b4 8 months i m using this and i informed to cancel it. But now u r deducting rs4000 in part from my account with out any intimation. I[censored] r not refund my amount or not conveying that what mistake has been happened from your side within 5 days, surely i am going to make a complaint to higher officials of our government. Being indian peoples like human rights, cm cell, pm cell are here to support me. I[censored] r ready to face those consequences be dumb with ur reply or else let me know the problem.

Even after i surrendered the device.
Today (28/11/2017) again money deducted from my bank ac.
Total fraud company

Based on the few days verification from the market i have found mswipe employee name tarak roychowdhury of kolkata dum dum branch (White house, 4th floor, 47/4a, 1 m. C. Garden road, near bondhubandhav club, dumdum, kolkata - 700 030.) is recruiting candidates who are searching for job and charging a financial amount of one month salary from them if they succeed in getting the job. He is addressing those candidates and asking them to put the reference as his name for successful getting the job through the interview session also he is walking in some job consultancyfor a tied up so that they will provide him good prospects and out of which he will be profit parcent. So i am requesting to the senior authority of the head branch to look afteis matter afterall it is affecting the company goodwill in the eyes of market. So i want to solve this querry and take immediate actions who are exploiting needy candidates

We have been using your machine for last 3 months. Now your machine is not working. I have complaint through your customer service about 4 times within 2 weeks time but no one responded. Sorry to say that i have never seen such irresponsible and inefficient service in my entire life. Never ever i would recommend your product to anyone, instead i would start doing bad mouth publicity and propaganda against your company.
I am giving all the information below. If your company really cares for the customer then hope concern department would take necessary action needed.
My location :- dodda kammanahalli, nobo nagar, bannerghatta main road, bangalore.
Name ; naseer p
My complaint number : tbk01886383

Consulted customer care person name : ms. Ritu
Mswipe consultant name for us : manoj
Manoj contact number :[protected].

My mswipe no [protected], b4 8 months i m using this and i informed to cancel it. But now u r deducting rs.4000 in parts froms my account with out any intimation. I[censored] r not refund my amount or not conveying that what mistake has been happened from your side within 5 days, surely i am going to make a complaint to higher officials of our government. Being indian peoples like human rights, cm cell, pm cell are here to support me. I[censored] r ready to face those consequences be dumb with ur reply or else let me know the problem.