Mswipe Technologies — Misleading and Unauthorized charges

Address:	Mswipe technologies Pvt Ltd, 26th Floor, A-Wing, Marathon Futurex, Mafatlal Mills Compound, N.M. Joshi Marg, Lower Parel, Mumbai - 400 013
Website:	www.mswipe.com

There is unauthorized charges that has been charged from Mswipe Technologies pvt ltd for the last 2 years which we figured out last month.
I had borrowed Rs.10000, and it was deposited in my Karnataka bank account, but the very next day when I checked my account Rs. 5600 was deducted without any intimation or email, when I checked with my bank, I was told that Mswipe Technologies Pvt Ltd. has deducted this money, I was shocked and confused, so contacted my bank manager, with his help I was able to get the ECS report and bank statement of my account and figured out that, there is an unauthorized EMI which is deducted from 2019 September, and the total amount was not 5600 but Rs 10720. I immediately called the helpline number[protected] and we had escalated, but they were convincing me telling we'll offer life time free service instead of refund. But I was clear that am not suppose be charged and there was no reason for them to deduct money from my account, then wrote an email to ([protected]@mswipe.com, [protected]@mswipe.com, and to the CEO manish.[protected]@mswipe.com) and within few hours I received a call from head office and they promised that they will look into the matter, it took more than 2 weeks for them to refund the total amount of Rs. 10720/- and was promised that there won't be any such deductions in future. They acknowledged by email and call. During this 2 weeks period my family and kids had to struggle cause the money I borrowed was to buy grocery. since my business was totally shutdown. However, this month 04/06/20 again they have deducted amount of Rs 4720 without our knowledge and when I checked with my bank it was again Mswipe Technologies Pvt Ltd, wrote email, sent them the statement, called them, but I was told that they will call me, but never received a call from them or a reply for my email. My CIBIL score is very badly affected because of the bounces that has happened due to insufficient funds in my account. I was in a verge of applying loan but now my CIBIL score is affected and for next few years I'll not be able to apply for loan as well, I have no Job, lost my business, unable to pay school fees for my son, am on a survival mode, during this time they have deducted the money and no response from there end..
I Need Help..
I have all the email they sent, complete proof..
Seeking for your help.. as I have to take care of my family..