Mtailmodeecom Flipkart — Recived wrong item

Address:	Zangam Pattan Baramulla Kashmir India 193121
Website:	[email protected]

Order ID- OD[protected]
Transaction ID- 75503723208024601732911
Hellow flipkart support team this is Tanveer ahmad your flipkart plus premium member ordered Motorola edge mobile phone on 26 jully 23 recived product with missing Acciceraise returns the product and in replacement which was deliverd on 18 Sep 23 Recived (Vim bar soap) in brand box with flipkart paking raised the return request on same day but after doing all formalities as per flipkart back end team viz consent form product images inner and outer ID proof with product invoice multiple times but unfortunately all 05 refund requests got rejected without any legmitiate reasons by the saller, I am mentally being tourched and harassed by the flipkart support team and saller, 03 and a half months has already passed with out any proper resolution/refund seems flipkart is fully supporting their sallers for dragging and mentally harassing the customers recently back-end team has called and take account/Bank details but after doing all formalities the queries are showing as resloved which is a grave concern and matter to be look after, flipkart social media team has raised the complaint on 31 of last month 16 days has now passed but unfortunately they are un able for providing me the resolution and even they always reply be assured our team will contact you but no one has called me so far I have paid my hard core earned money to the saller, which I need to be refunded immidately without any further delay, team is not co-oprating for reslovation this is complate harassiment, more than 62 complaints have already registard with flipkart for the same issue but till date nothing has been done but, flipkart team they are just try to give free hand to saller and drags and harassed the customer. now it's requested that a strict action may kindly got initiated to the defaulter and my log pending refund may kindly got initiated with out any further delay as I have already suffered a lot.