Mtailmodeecom Flipkart — Urgent Complaint and Request for Replacement of Incorrect Product - Order ID OD[protected]

I hope this message finds you well. I am writing to express my dissatisfaction and disappointment with my recent order, which was placed under Order ID OD[protected]. I received a completely incorrect product from seller MTAILMODEECOM, and despite multiple attempts to rectify the issue, the matter remains unresolved.

I ordered a SanDisk E61 1050 MB/s external SSD drive, but instead, I received a significantly cheaper Samsung memory card. The wrong product was not only a huge inconvenience but also a financial loss for me.

I reported this issue on October 10, 2023, and have been trying to seek resolution ever since. Not only was the wrong product delivered, but there was also no invoice in the package, The packing had no breakages or no any sign of breakage which adds to my concerns and raises questions about the legitimacy of the seller's operation.

I would like to draw your attention to the fact that I have taken the precaution of collecting evidence to support my complaint. I have uploaded CCTV footage of the Ekart delivery person delivering the package without an open box delivery, and I also have footage of the unpacking of the delivered item. In the footage, you can clearly see that the package contained a Samsung memory card, which is very different from an SSD and cannot possibly be packed in the same way. I encourage you to review this evidence to confirm the discrepancy in the delivered product.

If necessary, you can also contact the Ekart delivery person to confirm the details of the delivery, as they were the last point of contact before I received the package.

I would like to request the following actions:

Replace the incorrect product (Samsung memory card) with the original product I ordered (SanDisk E61 1050 MB/s external SSD drive).

Investigate the actions of the seller MTAILMODEECOM to ensure that such fraudulent practices are addressed and prevented in the future.

Provide me with a proper invoice for my order.

I trust that Flipkart values its customers and takes customer satisfaction seriously. I hope that this issue will be resolved promptly, and the necessary actions will be taken to prevent such incidents from happening in the future.

I kindly request your immediate attention to this matter and look forward to your prompt response. You can contact me at my registered mobile number [protected] or via email at [[protected]@gmail.com].