[Resolved]  Mts — Balance Issue

Address:

Kolkata, West Bengal

I have a MTS prepaid data card number - [protected] with which I have been facing problems since the time I have taken it! Twice earlier when I recharged it online it did not get recharged but my balance got deducted. Now I have last recharged this number for 699 on 11th Feb 2015.. I have not been using this number since the last recharge, but when I started suing it 5 days back the connection was extremely slow.. to the extent that it was not even loading one page properly. When I called to complain, I had to speak to three agents because none of them could evidently see the balance! They were instead asking me for the balance and as per MTS unlimited plans customers cannot check balance online! (that's one big issue!) Finally one agent took my complaint and the number is FEB/5418 which according to them is resolved but it's actually not! Firstly they told me that they will call back in 20 hours from 21st Feb 2015 and they called on 24th Feb 2015! And when they call they say that my balance is over!! which I have not been able to use! On the other hand the last agent who took my complaint had informed me that I have an unused balance of 7GB! When I spoke to a supervisor Udit Kohli at the MTS customer care today he said that the balance is exhausted. I am 200% sure that I have not used the balance and it's anyway not possible considering their pathetic network speed! I am extremely frustrated and angry and want someone to solve this issue and let me use the 7GB that I paid for even if for the last time!