Mts — Company not responding to my mails and giving me threatening calls

Address:	Ghaziabad, Uttar Pradesh, 201002
Website:	www.mtsindia.in

I have raised a concern with mts few months back for converting my postpaid plan into prepaid plan. despite my multiple efforts through written applications, repeated calls to mts customer care. they haven't converted my plan to prepaid.

Every time you go to their store or call their customer support. there executives tell a new story and never provide complaint number as well. despite my multiple attempts this guys haven't converted my number.

Now, when i haven't used the connection for few months, this guys have spammed me through multiple calls and sms throughout this months. despite the fact that i have not used the connections, i agreed to pay some settlement amount.

This guys sent me a simple mail saying please pay this amount. when i replied asking for details like on what basis you are charging this amount, usage details and other details, this guys have not sent me any details despite multiple reminders.

Every time this guys call they are bothered about money only and not about customer concerns and satisfaction.

Any now this guys are threatening me with calls saying we will file a legal case against you and all that stuff. this guys are very arrogant on call and are harassing me.

If this guys have not done thier work properly, this is not my fault. despite my multiple mails if they don't respond it is not my fault.