Mts — Customer getting misguided

Address:	Kolkata, West Bengal, 700036
Website:	www.mts.in

To The Concerned Department, Consumer Complaints Forum India Respected Sir, This is to bring it to your kind attention that I, Sri Samrat Mitra residing at 98/1/28, G.L.Tagore Road, Kolkata - 36 would like to state the fact that MTS India had forcefully taken a payment against the bill that they had levied on my connection (MTS Number [protected] / account number [protected]) though I have not used the connection from the very first day it was installed. I had received a call approach from their telecaller sales team with a good connectivity serivce for which I had taken the WIFI dongle from their department by paying Rs 1200/- cash. But after submiting all the necessary documentation I was unable to connect the same. Immediately I had informed their customer care team regarding the fact but there was no proper respond to solve my case from their end. Being a customer I had informed them several times telephonic-ally as well as via mail ( the mail acknowledgment details of which are attached herewith) but nobody had turned up from their end to resolve the case. Moreover they started sending me bills of which I had not used the connection for a single day. On a conversation I had mentioned the fact to their team that from the very first day my case was not resolved and then why are they sending me the bills again and again though I have not used the connection for a single day. They did not even bothered to send any executive to my place for the same which is quite disappointing from a customers point of view. I even told them that if my case is not solved I wont be paying the bills just because i have not used the connection for a single day. Today while returning home I had received a call from the Delhi Court mentioning the fact that the MTS Department had filled a fraud case against me of not paying their outstanding bill of Rs 987/-. Now sir, my question to you is where is the customers fault here? it was the department who had regularly harassed a customer by giving false commitment of sending the executive and solving the problem which they finally had failed to do. Has there been any misleading from my end. As per their instructions I had made the outstanding payment of Rs 987/- to their department (Transaction ID: P97156726a15 ) and have also told them several times to collect the dongle from my place. Sir, I heartily seek proper justice from your end to my case. These companies are just misguiding the customers in this manner. Is this the way customers be harassed by such companies who claim themselves to be Brand in today's market. I would be highly helpful if you please see to this case on a priority note and help me in getting back my security deposit. Thanking You Yours Sincerely Samrat Mitra [protected]