Mts — Data Balance Carry Forward | |||
Sir, I bought the MTS Blaze mobile no. [protected] with 100GB offer and I am using it for the past three months. Earlier two months I am recharging with Rs. 198 for the balance carry forward of the data but this month i.e. on 21/12/2014 when I recharged with 198 it accepted but the balance data was 0. When I contacted the customer care they mentioned that I have to recharge one day before whereas hundreds of messages i.e. after each connection it shows valid till 21/12/2014 if I have to charge one day before it should be shown as 20th December why it shows till 21st. From two days I am contacting customer care they say that they have intimated to the complaint department and the company will contact you. Since two days I am very much upset as 80GB+ data was there on my account. I am awaiting for the call but no one contacted me. My whole family and many colleagues use MTS and I have purchased the MTS mobile for the data but in vain. I have many messages sent by the company indicating the validity of the date i.e. 21/12/2014 and I have recharged 198 on the mentioned data (21/12/2014) Please sir help me to recover the balance data at the earliest. Was this information helpful? | |||
MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We are fully sensitized to your concerns. However, we request you to write us with your 10 digit MDN number at [protected]@mtsindia.in along with your contact number so that we can call you to get more insight.
Let us know if you require any further help, we would be pleased to assist you.
You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.
Thanks for showing interest in MTS.
Thank You.
MTS India
We are fully sensitized to your concerns. However, we request you to write us with your 10 digit MDN number at [protected]@mtsindia.in along with your contact number so that we can call you to get more insight.
Let us know if you require any further help, we would be pleased to assist you.
You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.
Thanks for showing interest in MTS.
Thank You.
MTS India
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+91 12 4481 2500 [Corp. Office]
MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
We are fully sensitized to your concerns. However, we request you to write us with your 10 digit MDN number at [protected]@mtsindia.in along with your contact number so that we can call you to get more insight.
Let us know if you require any further help, we would be pleased to assist you.
You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.
Thanks for showing interest in MTS.
Thank You.
MTS India