Mts — Data card

Address:	Bangalore, Karnataka, 560041
Website:	www.mtsindia.in

Hi,
My MDN number is [protected]. I had raised an issue regarding connecting my laptop and my mobile simultaneously as promised to me while giving the data card and the connection. I as promised to connect 5 devices at once but here i see for many reasons I am not able to connect the two devices. I call the customer care repeatedly and I would do is follow the instructions of them and I have done all the troubleshooting accordingly and nothing worked. Many customer support executives were so impatient and made me do the same troubleshooting repeatedly. I was then given a complaint number of NOV/659 on the 02/11/2015. For which I get a call on a busy day which went unanswered from me I was later being told to give a missed call to the number given in the text message I did so. But i just received a message from 199 saying we will get back soon. I then receive a mail saying the issue is been resolved with no answer for calls multiple times. WHY blame the customer for your negligence I admit I missed the call once but did you at-least put an effort to call back again ????