[Resolved]  Mts — Data Card Signal Problem Unattended

Address:

Chennai, Tamil Nadu

My Name is C.Mohana. I have purchased a 3G Wifi Datacard Dongle (Dongle Number is ([protected])in MTS after seeing a Message in my mobile. I have purchased the dongle for rs.999. I clearly asked the sales person to check the feasibility in area where I live (Chennai-Old Perungalathur-Parvarthy Nagar). From the date of purchase p the dongle i am unable to connect the internet in my home PC and also even in my laptop. My plan is 40 GB plan for a month with 3G speed which actually cost Rs.1200 per month. I have raised complaint with MTS customer care.. 13 calls i have raised. Totally 8 staffs had spoken. They replied me that their technical team will call me. Till now no one has called. Daily i am speaking to the customer care for the same issue for the past 20 days. But suddenly 5 days back i have got a message in my cell phone that my complaint has resolved. On seeing the message i went to my home and tried connecting the PC..it is giving me a message of "No Internet Connection" .. How the company can close a complaint without servicing the customer or without taking any action for the compalint..Again and Again i call calling the customer care. Nor their technical team calling me not they transfer my call to their superior officer. I am facing mental torture for this issue. As I am online worker who work daily 3 to 4 hours part time for my survival. Because of bad service of the MTS company i am facing loss everyday.. Kindly do proper action on them and help me to get the internet connection properly and to refund the dongle money which i have paid. -Mohana [protected]