Mts — Faulty data card supplied

Address:	600004
Website:	www.mtsindia.in

M.A.Shanmugamani.B.com, pgdpm.
Old no-92/2, new no-52 1st floor,
Karaneeswarar koil st,
Mylapore, chennai-600004.
[protected]@aol.In

Date: 22.06.2015
To,

The managing director,
Sistema shyam teleservice ltd,
Ambit it park,
32 a & b industrial estate,
2nd floor, ambattur,
Chennai-600 058.

Sir,

Ref: prepaid connection no.[protected]; your leads.com invoice no.2 of 7.04.2015 for rs.1400/-.
Sub: faulty data card supplied and leads.com invoice with fake addresses for rs.1400/- only issued for rs.1500/- cash collected from me.

1. I state that you have collected on 07.04.2015 rs.1500/- cash through your salesman mr.Syed[protected] and issued invoice for rs.1400/- only on 28.04.2015 via email. You are liable to account for balance rs.100/- without fail.
2. I state that you had supplied a faulty data card since even after activation of service by mts on 07.04.2015 itself it was not working.
3. I state that from 08.04.2015 onwards i was compelled to make several complaints to mts customer care as well as mts appellate authority to detect the fault.
4. I state that i was harassed by the mts customer care.
5. I state that finally a technician mr.Nithyanandham was sent to my house on 13.04.2015 who couldn’t fix the issue.
6. I state that owing to my repeated reminder to my complaint again on 17.04.2015 same mr.Nithyanandham sent to my place to fix the issue. He spent 2 hrs and fsaid that the data card is not working and also no signal available in my area mylapore.
7. I state that i tried the data card with my daughter’s laptop/smart phone and found not working.
8. I state that you can go through the emails exchanged with mts customer care/appellate authority which are self-explanatory.
9. I state that all the emails received in response to my complaints are just machine reply.
10. I state that you have issued leads.Comvalasaravakkam, chennai-87 invoice with fake address.I deserve an explanation for this fake invoice issued by you.
11. I state that on receipt of this letter within 7 days time you may arrange to take back the faulty data card supplied and return the money rs.1500/- by cash.

Regards,


M.A.Shanmugamani