Mts Gujarat — speed issue

Address:Ahmedabad, Gujarat

i m using mts 3.1mbps dongle from since 2.5 yrs. it offers 3.1mb but actually gives 0.5. i've contacted customer care but won't even consider to solve problem.per month i have to recharge with appr. 500 rs. and 13gb in my account. but speed is not how can i use all this. contacted applets gujarat but still problem persist.
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never go for mts

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    MTS / Sistema Shyam TeleServices [SSTL]
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    MTS / Sistema Shyam TeleServices [SSTL] Phone
    +91 12 4481 2500 [Corp. Office]
    MTS / Sistema Shyam TeleServices [SSTL] Address
    MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
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