Mts — illogical work and behaviour done by them

Address:

New Delhi, Delhi

Sir i have mailed at mts customer care on 11th of march 2014 mentioning below... ..., ..., ... Sir, I have a MTS data card of 10 digit no. [protected]...I gave my data card to someone else for use...recently I got my data card back..after that I recharge my data card of rs 299 dated 8-2-2014..my MTS data card is successfuly recharge but I m unable to use it...I think may be there any technical issue and not give much attention..after some day when I call to MTS customer care, they said that my no.is permanently disconnect due to regular unuse nd advise to visit nearby MTS retailers shop...I visit MTS retailer shop in Najafgarh with my documents nd request to reactivate my MTS card...but he refuse to do so...well I call back to MTS customer care then I come to know that my data card permanently closing date is[protected]...now my complain is that 1..when I successfuly recharge my data card before deactivation then how can u deactivate it permanently 2..secondly if it is in temporary deactivation mode then how u allow to recharge my data card while company is unable to provide that service to me. My humble request is that my hard earn money give me back i[censored] cannot provide me that service..I think it is very minor issue for shotout other vise my last option is TRAI...thanking u After one day of complain i received this mail from mts Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Tue, 11th March '2014 regarding MDN number [protected] about account status, we have gone through your MTS account and found that your account is permanently deactivated on 10-FEB-14. We would request you to kindly share the address of MTS branded outlet along with date, where you visited for document submission. So that we would able to investigate the matter and resolve your concern. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, Megha Sharma MTS Customer Care I reply mail on the same day, but they dont respond after that...even i mail again two times but still they are not resolving my problem...plz help me..thanking u