Mts — Inadequate service and not responding the complaint

Address:	Meerut, Uttar Pradesh, 250103
Website:	mtsindia.in

Dear Madam/Sir,
I am MTS Blaze Data Card user, Data Card number is [protected].
1. I have recharged or Rs 699 on 20 Feb 2016. Since then I am facing speed problem. I have complaint umpteenth time, followed all instruction given online to me. After many complaints to consumer care service my complaint was registered on 3 March 2016 and given me a complaint number MAR/194. I did not get any solution but received a message on 8 March 2016 that, "You complaint no. MAR/194 for [protected] has been closed if you are not satisfied with the complaint closure you may contact appellate authority at appellate.upwi". I could not contact to the appellate authority because of technical reasons. Again I call several time to customer care service, at last they again registered my complaint on 12 March 2016 and gave me a complaint no. : MAR/797, but still no avail.
2. I received a mail regarding their scheme STV 201. On 15 March 2016, I went to the recharging center to recharge under this scheme, but the sales person was not aware about this scheme, so he talked to consumer center and recharged my data card of Rs 200 under STV 201 scheme and Rs 499. Today when I check data balance on Toll Free no. [protected], my balance was zero. Again I call to Customer Care and talk to their representative; she told me I have three balance of 1 GB data validity till 5 April 2016, 5 GB data validity till 12 April 2016 and 2.5 GB data validity till 12 April 2016. She asked to uninstall the device and to reinstall it. It followed her but still my problem exists as it was. I again call to Customer Care, now they told me that you will have to face this problem till your 2nd last recharge validity lapsed on dated 18th March 2016. For instant solution their representative asked me to recharge or Rs 96 or Rs 147 valid for a day.

I am shocked and getting frustrated. I am a freelance and my job is depended on internet. Because of this problem my work is pending, facing professional hazards and penalty.

Regards

Consumer - Sushil Kumar Rana
Mobile no. [protected]
mail id - [protected]@yahoo.com
Address- B-18, Secor 2, Shatabdi Nagar, Meerut. UP - 250103