Mts — Inappropriate action taken by MTS customer care

Address:

Ahmedabad, Gujarat

Dear Sir/madam, This is Vishal Patel. In the month of April I got message for MTS promotional scheme "get wifi dongle at 1099 and free laptop/travel bag" I found it interesting offer and I enrolled for it. When MTS agent came to collect my documents I asked about the gift. he told me once it will be activated you will get. I thought its fine and understand the importance of verification and activation. After couple of days when I enquired about the same I got the reply they are out of stock. Then immediately on 13th May I raised my concern about not receiving the gift to MTS customer care and clearly told them I am willing to pay my bill and would like to continue with MTS but you need to resolve this matter on priority basis and till the time the matter will be resolved I won't pay single rupee. I got the reply from customer care that they have already raised the issue to concern team. In between I was giving them reminders to resolve the matter but they could not. Now they have stopped my services, which is I feel completely unethical it is a mistake from their so called distributor. and more over I gave them assurance that I will clear my bill within 24 hours but I can't tolerate this kind of cheap marketing where nobody is answerable to customer and I am not asking for more than what they have committed. Hence I request you to look into the matter and get me the resolution by getting me the gift and giving me wave off from all the extra charges and allow me to use the MTS dongle. If MTS is not willing to do then I would like to discontinue without paying anything as I had already paid to get the connection and would like to join with some other service provider. Always appreciate your support in this regard, Vishal Mob"-[protected] MTS no: [protected]