[Resolved]  MTS India — Data Card Service is not active even after 10 days of Payment and Complaint

Address:

Kolkata, West Bengal

On 7th Jan I have applied for the data card from MTS India from their Kasba outlet, Ritam Associate one of the service outlet of MTS India. And after too many follow ups finally on last Sunday 12th Jan, after a verification call I have received a sms that my data card is activated and ready to use (DC No-[protected])...So accordingly I uploaded the Data Card and trying to use it...But I couldn't as the message keep on coming that data card could not recognize the remote computer.I immediately give a call to customer care and report the same. The Executive told me to use several ways to do it and even trying the same it cannot be connected. On Monday 13th Jan morning I register a complaint and in return received a sms that within 10 working hours it would be resolved...My Complaint No. was JAN/6372 with MTS India I am highly disappointed to inform you that even after 9 complete days of the complaint it has not been resolved and I am still unable to use this new data card.In between I have spoke to Customer Care several times and every time I have been told the same thing that "It would get resolved within 24 hrs...I need to hold patient"...But it has not been resolved even after several calls and complaints .Later I register the complaint with the Nodal Officer of MTS India and send them a e-mail...but still my issue has not been resolved. So finally I decided to take the help a Consumer Court and registering this complaint so that my services of data card should start or else I get my money back. Regards Diptendra Mukherjee Kasba, Kolkata - 700107 Phone No.- [protected]