[Resolved]  Mts — internet is very slow

my mts number is [protected] and my internet is very very slow a mobile 2g connection could be much faster than this my download speed is only 10 to 30 kb speed some times even worst 300b/s so i made a complaint to them and my complaint id is DEC/5672 complaint made on 11/12/2014 at 5 pm they said that the problem would resolve at 22 working hours. after 22 hours i called them again they said that your problem would be solved by 16th then why they said they will solve it in 22 working hours.later i had a call from them one female spoke she told that as you use speed will increase if i am not wrong as i use if the data limit is over the speed will reduce only no but how it would increase.at my side it is clear what i mean is full hsd signal and i use to clear my catch memory regularly cant even open a page some times in the proof i added you could see for 10mb it took half hour to download at last before it could be download it got failed of due to speed problem. they said the plan is 9.8 Mbps so the download speed should be at least 900KB actually it should be around 1.225 MBps but i get 300B/ s or 10 to 15kb/s.