[Resolved]  Mts — Low Network connectivity, given used netsetter without informing me, poor customer support which affected my livelyhood

Address:

Thiruvananthapuram, Kerala

Kindly find the copy of the complaint send to the CEO and the customer care of the company. To · [protected]@mtsindia.in ----- Forwarded Message ----- From: Dennis Andrews <[protected]@yahoo.com> To: "dmitry.[protected]@mtsindia.in" <dmitry.[protected]@mtsindia.in>; "[protected]@mtsindia.com" <[protected]@mtsindia.com> Sent: Friday, December 12, 2014 11:52 AM Subject: Customer Care Kerala - MTS Hello Mr. Dmitry Shukov, I am a new Postpaid customer of MTS India. My account number is [protected]. My Plan is REVB-550-5GB DAY_5GB NIGHT-UNLIMITED I am having few issues which needs your intervention to resolve which are given below. 1. Used Netsetter delivered without informing and no suport provided. I bought a new netsetter by paying MRP of Rs.999 from your Trivandrum office on 16th Nov 2014 and came to home. When I tried to open the pouch, it is already opened by someone else and never informed me while buying. This is a pure cheating and cannot be tolerated. Informed to the same to the Executive (Anju), who has given me the connection and never got a reply for the same. 2. Low Network connectivity I am facing the low network connectivity in Kesavadasapuram, Trivandrum District, Kerala, Which is badly affecting my work and reputation. I informed the same executive (Anju) on the next day after activation and she told me that she will check and let me know within an hour and never turned up till today which is almost 20+ days. Then, I escalated this issue to Mr.Sijo, who is the Area sales manager (ASM) on the next day and he also committed to give me a call within an hour and I am waiting for the last 20+ days for his call. I bought this connection after a demo by one of your executive which has good speed at that point of time. 3. Very bad support from the Customer support. Then I contacted the customer support and they assured me that someone from the network team will contact with in couple of days and never turned up till today. They provided a complaint number (NOV/10929). I am getting few missed calls from the customer care team which lasts less than 3 seconds. All these calls are disconnected before attending, which is really irritating. I got more than 9 calls like this. Thereafter, I contacted the customer support via chat (complaint number DEC/5005) and phone and came to know that this ticket is closed without any solution. I contacted your customer care department several times to get a proper solution. They are least bothered on resolving the issues. They are interested only in framing stories to avoid customers. I trusted MTS and taken this connection, which I landed up in a big mess, which badly affected my work and reputation. I request your help in resolving the above issues, so that I can remain as a MTS customer. You can reach me on [protected]. Thanks and Regards, Dennis