[Resolved]  Mts — Mapped to a wrong plan

Address:

Chennai, Tamil Nadu

I purchased MTS MBLAZE datacard last month. I asked for Rs.550 Plan. But the executive Saravanan (Avadi) wrongly filled it with Rs.999 plan. Before activation I have called to their toll free no[protected] and asked me to map me to Rs.550 plan. They said that in Chennai they don't have Rs.550 plan and said to use Rs.799 plan. So gave my datacard no to them and asked me to map to Rs.799 plan. They agreed to change. Before activation of my datacard they had their field visit to my home and a tele verfication. During both the field visit and televerification I have asked to change my plan to Rs.799. They agreed to change and activated my connection. After activation I called the next day to their customer service to check my plan they said I'm mapped to Rs.999 plan. So I was totally cheated right from their sales executive, customer service executive and field executives. Then I called their customer service no frequently to check up my plan. One of their CC executive told that I can change the plan after first month and Rs.799 can be activated from second month. But today when I called back again their CC executive Radha informed I could request for plan change after 15th November that is after my first biling cycle and the plan will be changed from third month. Then I told her about all the wrong things they have done to me and spoked to their TL Priya. Priya told that she will escalate my issue to the concern department and get back to me within 24 Hours. She called me back today (11th november 2014) and said that in initial documents its mentioned as Rs.999 (this was filled by their sales executive Saravanan in Avadi). She then said I could only change plan to Rs.799 after first bill and it will be effective from third billing cycle. Then what is the use of Field Verification and Tele Verification...??????????????? I agree to be in Rs.999 plan for first two months if I didn't say to change my plan to Rs.799 plan in your televerification. MTS - Can you guys check my call histories to check the details??????????????????? I thought MTS is the MOST TRUSTED SOURCE for using internet. Because of this experience I'm forced to say that your MOST UNTRUSTED SOURCE. Is this the way you treat customers???????????????? My contact no: is [protected] Name: SASI KUMAR K