[Resolved]  Mts Mblaze Datacard — Poor network connectivity, software and service

Address:

Bangalore, Karnataka

While purchasing the Mblaze device and datacard from Staples in Marathalli Bangalore, I was assured of the following as I had insisted on these. MBlaze is not able to meet them and I feel cheated due to false promises given by the sales executive. 1) Connectivity in Bangalore: Have never experienced the speed Mblaze has been advertising and claims better than others 2) Connectivity in Mumbai as I keep travelling for official purpose: Was told this is available. After reaching Mumbai, it was not working and on calling customer care they said that I had to purchase a roaming pack and also install some roaming software in the laptop - Not what was told to me 3) Connectivity in Kerala: Again as i keep travelling. The network is very poor across the place (shows only 1 bar with 1X speed) where i am living and the customer service always says that it is not because of network or range. The customer call sevice is pathetic as I have to explain all basics multiple times. Secondly, they asked me to do several settings in my comp which again is not working. I am just asking them to tell that it is network coverage issue and nothing cant be done. In that case, i will stop calling them which also they are not agreeing to. 4) Connectivity in Chennai/Tamilnadu: not tested yet