Mts — MTS Data Card [protected] Account [protected] - Harassment re internet Charges.

Address:

Chennai, Tamil Nadu

I had ordered for the MTS wifi card for the 40 Gb @Rs999 plan on 20 October 2014. Received it after lots of hassle and follow up. After activation I faced continuous problems with connectivity and speed which was no where near the 3G speed that it was intended to be. I have raised numerous complaint with the customer care which was closed without any resolution. On one instance the customer care refused to take my complaint - 2/11/2014, after which I emailed the customer care but received no reply. Despite all this I paid the November 2014 bill in full though I barely managed to use 1/4 of the data. By end of the month, it did not even connect to the internet and the data card stopped working. The final complaint was raised on 26 November 2014 during which I asked them to terminate the services as it was not working, which as usual was closed without resolution. They generated the bill for December 14 and January 15 and have been harassing for payment though the card never worked and I had asked for it to be disconnected. They have now been threatening legal action and today I got a call from supposed lawsuit in Delhi High court from [protected]. This is highly unethical and harassment when the company has not provided the services it has promised to and not resolving complaints raised. I do not require any refund of the Rs. 999 +Rs.1100 I have paid so far for the data card that has barely worked. I just want this nuisance and harassment to stop.