Mts — MTS Data card (Dongle)

Address:

560022

I bought a MTS data card and the amounts were paid but the data card never worked so I made repeated complaints to the Customer care (duration of complaints being 3 hours on phone continuously and for 5 days) and to the person who sold me the data card but in vain. The person who sold the data card never turned up and acted very indifferent as though he had done me a bit favor and he initially left promising to bring the bill. He never returned and the bill was never given to me. With great difficulty the Customer care of MTS sent a technician who sat for more than four hours on my computer and the data card worked for some time after he left. The next day the data card did not work once again and I went on making complaints to the Customer care of MTS and mind you each of my calls lasted for more than an hour or two and they did not send any technician and I ended the call saying I will not be making any payments. All this has happened to me in three to five days time of purchasing the MTS Dongle. They promptly started raising the bills in my name and harassed me by calls and finally a legal notice was sent to me to make payments and also return the Dongle as it is the property of Sistema Shyam Teleservices. I had never heard of this company until the legal notice was sent as the Dongle payment was made to JKB Pragathi Computers Bangalore when my cheque got encashed. I don't know how Sistema Shyam Teleservices came into the picture and the legal notice also mentioned that the Dongle is the property of Sistema Shyam Teleservices and how come I need to return the same as I purchased it. The legal notice says I have done some Crime in retaining the Dongle and I don't understand as to what crime I have committed, I have made the payments and I would strongly recommend to any person or company who want to make any purchases from MTS to read this complaint of mine and then take a decision. These people are cheaters and they are the worst. I suggest and recommend to one and all never to buy MTS.