Mts — MTS Data Card No. [protected]

Address:

Chennai, Tamil Nadu

I had used MTS Data Card from April-2014 till November-2014. I had paid the bill till October 2014 with on or before due data. On the month of November, my data card was not working properly, I called so many times to complaint about that to Customer care finally I gave my Data Card to service centre in Nungambakkam on 24th November 2014 (got receipt). They said after one week you will get the new device, I went 2 weeks later that is 10th December 2014 they said still new card has not came, they said you will get the sms in your mobile after that pls come and collect but I did not get any sms and any response from the service centre. Even I complaint about this to MTS customer care no response only. Finally they generated the bill for November 2014, I called customer care and informed that still I didnt receive my data card why should I pay for the November bill but they keep on generated bill for the month of December month also. Now MTS torturing me daily vial SMS and call to pay the bill for the November and December month of amount Rs. 2589. I said to customer care that I can pay only for the month of November (1 to 15) after that Data Card was repaired and handover to the service centre. But still they are asking me to pay the both month. Kindly help me.