[Resolved]  Mts — MTS dongle not working

Address:

Chennai, Tamil Nadu

I was signed on for MTS Datacard based Internet WIFI Postpaid service on 31st May. I was in the process of shifting my house and told the sales person to wait, but he continuously persisted and told me to buy it right away. He visited me, asked me to pay 1000 Rs and signed me up. I repeatedfly told him I need to test the activation, connectivity but he promised that he would ensure pucca activation and also refund me if at all there were any connectivity issues right away. I moved into my new residence on 1st June. The connection was activated only on 4th June after repeated calls to MTS Customer care. But even After activation, there was no connecitivtity at all.

I tried to reach the sales person, but he stopped attending my calls. I raised a complaint with MTS Customer care and atlast by 5th evening, the internet started working., But the speed was completely slow. As per the contract I was promised speeds uptp 9.8 MBPS till the 1at 15 GB; But i Never got anything more than 0.33 MBPS. I even sent MTS customer care speedtest proof of this and spoke to them repeatedly. Emailed them. Finally a engineer arrived at my house on 7th. He left saying I was too far from nearest tower, so connectivity would be low. He also promised resolution within 2 days. Till now the problem hasnt been resolved. I have written repeatedly to MTS customer care and Appellate authority asking for resolution, but they have just given me the standard response.

Finally In frustration, I wrote that I need a refund of the 1000 INR as promised by their sales person and also that I should not be charged for this period, as the connectivity was activated only by 5th evening and also even since then the max speed I had received was not even 25% of promised. I had taken the connection to work from home, but this has totally upset all my plans and I havent bveen able to work even one day! Its been a hellish ride for me with MTS and they seem to playing this game with other cuswtomers too just to sign them up. Now MTS appellate authority have written to me telling me that they cannot do any refund and I would also have to pay charges, I have replied that I wish to cancel the connection and also that i will not be paying them. Request the Consumer forum to help. The Dongle/MTS No is [protected]