Mts — Mts forces me to pay for the services they failed to provide

jeniv

Address:	Chennai, Tamil Nadu, 600125
Website:	mtsindia.in

For the past four months i have been reaching out to mts to resolve frequent disconnection and connect failure issues, but all the times the requests were just closed without any resolution.
I was irritated and infuriated to core with the poor mts service and their team inability to address my concern.
There has been no proper service provided since november 2015, even then i was paying them with an impression it will get sorted out soon. But the issues have never been resolved and i had to ask them to disconnect my account permanently on 31st of march. Now they keep calling and behaving in a very rude manner and forcing me to pay the 1400 for which there was no services provided at all. They also said in a threatening tone, that i will continue to receive bills for the coming days/ months /years and face legal action too. Could you please help me resolving this? Or direct me to the contacts?

Here are the request details i raised with mts
6901327
6898166
Mar/13044
Mar/1839
Dec/9843
Nov/12827

My mts account number - [protected]

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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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Comments

arjuna padmanaban

I also face the same issue. some one please help!!!

Anu976

Their customer care does not even know what the word polite means. Poor service.

Devacit

MTS provides pooor services always.. Such service providers should be banned in India. Please do some thing to stop these cheatings...

Karthees

MTS is always known for poor services, as just expected. We knew they are inability to provide good services in terms of internet data. At least they should train their customer care executive in proper way. How to talk or behave with customer when calling them for asking queries. What are principle they should keep up while talking to the end customer. When I was on call with the customer care executive, It felt that i was in the Fish Bargain market and bargaining for something. I was really frustrated with the support we received from the customer care executive. No other words to describe it had enough with them. Hope the concern team will take proper action to rectify this problem in the future to have good experience with MTS.

kparivu

MTS provides always poor services .They are cheating customers. I have payed 2 years without any delay. Last December 2015 i was unable to pay due because of MTS didv't provide network. they disconnected & ask me to pay the due. MTS is having having 3rd party to collect the bill. they ask me to some amount & i paid immediately. 2 days later again i am getting message you have to pay MTS bill. When i called to customer services they are telling that they are separate team, we don't know you have to pay bill. This is how MTS customer services cheating their customers.