Mts — MTS MBLAZE ULTRA SPEED PROBLEM

Address:

Jodhpur, Rajasthan

I have purchased new MTS DATA CARD MBLAZE ULTRA @ Rs 1499/- at 3 G plus speed upto 9.8 Mbps as committed by the company.When I used the data card the speed I got was between 0.5 Mbps only as compared to 9.8 Mbps.I raised my complaint to MTS customer care today bearing no MAY/5273 on 10/05/15. The same problem was with MTS DATA CARD old model and I raised the complain for that also. After contacting 5-7 times they sent a technician who just did the speed test and speed was around 50 kbps. Now the problem is this MTS MBLAZE ULTRA speed which as their appellate authority is backing them with the reply that you are getting a decent speed of more than 1 Mbps and we can not provide you more than this speed.I am attaching all the supporting document that how MTS is cheating the customer by offering up to 9.8 Mbps speed but in fact they are not able to provide half of this speed. They should provide me the speed for which they are charging me otherwise my data card cost should be refunded with no monthly rent along with Rs 5000/- as compensation for playing with customer’s feelings.