[Resolved] Mts — MTS sending Bills after stopped using MTS data card | |
Hi,
I have started using MTS connection from Nov '13 and continued till Feb '14 on MTS data card Number [protected]. I had raised a complained to MTS that I am not able to use the dongle after Feb 15 because of MTS software issue and need their assistance is resolving the same.
MTS had not responded to my email and I have taken another MTS connection from Feb '14. Now MTS is sending me bills for the month of Feb and Mar '14 where there is 0 usage. I started getting calls from MTC customer care where I have tried to explain them the situation and asked for a revised bill for only Feb '14 where I had used the connection for 15 days, but them have not accepted that.
I got another mail from Postcare.[protected]@mtsindia.in on 19th Apr '14 asking for Rs.1660 whereas my monthly plan was for Rs.730/- .I clarified my situation and asked for a revised bill on 21st Apr '14 on reply mail but no response came. On 7th Jul '14, I am getting calls from someone, stating calling from MTS Delhi recovery agent, asking me to travel to Delhi to pay Rs.1660/- or to pay immediately by MTS online portal in next 30 Mins otherwise they will submit the case file to Delhi Court.
Requesting you to please advice on the Legal step forward as I am willing to pay half of my monthly rental Amount based on my usage. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint. | |
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+91 12 4481 2500 [Corp. Office]
MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
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