Mts — Not able use MTS service in my area still Bill is generating

Address:

Chennai, Tamil Nadu

Sir/Ma'am, My name is Deepak Mishra and I took MTS connection in last year end. From the day I took the took the connection it is not working at all. I have barely(max 1 to 2 mb) used MTS service due to poor network.Before taking the service I requested the vendor to come and check the internet connectivity properly in my area. But it was not done properly as one person came and did the check without any proper instrument. He assured us that service will be working and he gave me the MTS. But it is not working. I made complaint with MTS(complaint#JAN/2995) but no one looked into our issue and resolved the ticket saying that my number was not reachable(which is not true, my number is always working and reachable). Again when I made a complaint with MTS they said they will take waiver request(Request# 4707494) and it is still in progress. Now the problem is there is some lawyer who is calling and threatening me even I am trying to explain him that I am already in talk with MTS. Even I made a call to MTS on 13th March and Customer care said if anyone call you for payment mention the Waiver Request# 4707494. But the person who called me saying that he is lawyer is not listening my word. I am totally unhappy with MTS service and now the lawyer is provide pain. I want someone to look into this issue.