Mts — Not providing the service for what they are quoting

Address:

Jaipur, Rajasthan

To whom it may be concern MDN No. [protected] This is in regard to the problem in network connection while using MTS postpaid data card. I took the connection on 11th of May 2015 and got activated the connection on 12th May 2015. Since that day I am facing the network issue. I complained the same to the customer care on 14th May 2015 and once a executive of MTS operated my system through remote access to resolve the issue and when he found that it can't be resolved by the same process then he told me that Sir, a authorized personnel of the company will come at your place and resolved the problem. Such concerned personnel came at my premises on 18th May 2015 and after all his steps/ efforts, he came to know that company's network site of this area is under process and back end team is working on it and it may be completed by the end of June, so the network issue will be resolved by the end of June 2015. I agreed with concerned personnel but the problem is that I opted for Rs. 799 Plan where company is providing 12 GB "3G Plus" and beyond 12GB company will provide unlimited Data usage with "2G or lower speed". But right now due to site work in process of the company I am getting the later one speed i.e. "2G or lower speed", which company is providing free of cost with the above plan of Rs. 799. The whole discussion is in regard that while I am not using that services which was opted by me then for what should I pay. The problem is on part of company and still I am ready to wait till June end when the site work may complete. But the point is, when the problem will be resolved by June end then either the company have to waive off the payment or should hold the services till June end until the problem is resolved. I already call to the customer care executives more than 20 times and always they said the same thing that we can provide only those information that are updated on our system. Every time they tried to not to resolve the issue. I thing it was the first time when I talked to the customer care executive for 1 hour & 27 minutes. such a illiterate persons they are. Now, this is the last time and I hope you may consider the problem and provide an acceptable solution or else I have to file an application to the consumer court or will send a legal notice to the company that where company was not in a position to provide "3G Plus" service then why they quoted that we will provide you 3G Plus service upto a extent. Such a ridiculous service I have ever received.