Mts — Payment settlement issue and unethical behaviour

Address:	Bangalore, Karnataka
Website:	mtsindia.in/

Hi, I have taken a new MTS datacard connection in the month of March which is activated on March 19th as per the mail received from MTS customer care. After that I have used the card for couple of months or more and later on due to my personal reasons I have decided to cancel the connection. For the same since from past three to four months I have been calling customer care to cancel the connection but every time they say they will do it but they have not processed my request and it continued till last month. I am so much irritated, frustrated calling customer care multiple times to cancel my connection and every time a new executive lifts the call and I have fed up telling the same story again & again on why I want to cancel the connection. But meantime even though I am not using the data card, MTS has generated monthly bills and repeatedly disturbing me to pay the bill. First of all they have not at all taken my cancellation request and on top of it they are asking me to pay the outstanding amount. Finally on one day I spoke with senior executive of MTS and told all the story and at that time my total outstanding amount was 1484 Rs. and after long discussions they have agreed to give me discount of 484 Rs. and asked me to pay 1000 Rs. only as an outstanding amount to clear the bill and they said they will cancel the connection immediately. As per their committment I have paid 1000 Rs. but still now they have again generated bill for the pending 484 Rs. amount and again daily calling & disturbing me to pay the remaining amount which is really really unfair. I have a proof mail from MTS saying 1000 Rs. is my outstanding amount and if paid they will cancel the connection. I have attached the same in this complaint. I would like to take a severe action on MTS for giving me false promises, false commitments, wasting my time, calling & disturbing me multiple times while I am at my work. Request you to please take the necessary action against MTS. Thanks, Nagaraju.