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MTS / Sistema Shyam TeleServices [SSTL]

[Resolved]  Mts — Poor customer service

MTS Number : [protected] I have registered a complaint (DEC/7660) as I saw message in my phone that the complaint will be resolved within 22 hours. I called several times in call center. I was annoyed by poor service from your side every time I called people were telling it will be fixed by 23rd Dec, one of the service team people haven't called me yet. Today I called 23/12/14, 11.18 p.m (114477 sanju daniel) was attending my call i don't know why you guys keep call center staff like this with bad attitude he don't even know how to talk with customers. I am not able to use my data card. I dont know why you guys are not even trying to call me.
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Aug 14, 2020
Complaint marked as Resolved 
MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.
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Comments

Dear Customer,

With reference to your query dated 23/Dec/14 about MTS number [protected] regarding speed issue, we would like to inform you that we have gone through your account and found that the complaint number DEC/7660 for speed issue is already in process and our concerned team is working on it.

Let us know if you require any further help, we would be pleased to assist you.

You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.

Thanks for showing interest in MTS.

Thank You.
MTS India
Reply
I have problem in my data card i need to replace.. I called to customer service and complained but they say me to uninstall my antivirus and format my laptop...Why should i format my laptop if i have a problem in data card.. they are not even ready to take my complaint i called them twice but no proper response from ur side
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    MTS / Sistema Shyam TeleServices [SSTL] Phone
    +91 12 4481 2500 [Corp. Office]
    MTS / Sistema Shyam TeleServices [SSTL] Address
    MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
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