Mts — Poor service & inefficient customer care service

Address:	Ernakulam, Kerala, 682030
Website:	MTS

Please find the email I had sent to MTS not yet got any response from . My Number is : [protected] Hi James, This mail is to bring your kind attention regarding the irresponsible action from your Customer Care Team. I bought a MTS Data Card No. [protected] on Nov.2015, from the moment till now I faced many bad Experience from your Customer care Team and I am not at all happy with the service I got. Last Year 14th Nov My Net Setter got activated and on the same day I had made a call to your CC team and asked them about my Plan and the executive told me that the plan activated in my card is for 799 ( Not remember the exact figure) for 10 GB . I requested the executive to change my plan to 299 coz I don't have much usage of Internet, then CC team told me that first month I need to use at least 599 Plan so I agreed and asked that person to put my card on 599 (5GB)Plan. Dec 2015 month I got a Bill (via SMS) for 500 and I had made the payment in a MTS Showroom in Thripunithura and I have asked them to change my plan from 499 to 299 then the Showroom Executive told me that the plan running on my card is for 799. On 18th December I had made a call to your CC and asked them about my request status then CC team replied that they haven't updated my request on your system. And this month I got a SMS for the bill of RS.890 if you check my number you can see that I haven't used even 2 GB . so I am not ready to pay this Bill. I can't imagine that How your executive can behave such an irresponsible way to the customers as we had more choices with other service providers. I didn't received any bill from your side yet and also today I got a call from[protected] and asked me to remit the payment then I told her that I won't make the payment because of the dispute on the bill, she told me a strange thing that I can't request to change my Bill Plan in the 1st 3 months !!! and she shouted to me and dropped the call. Please check and do the needful to re issue the correct bill and also do the arrangements to sent all the bill copies to my email Id (jyothi.[protected]@gmail.com ). I hope will get a good resolution from you without contacting Consumer Fort and stop to use the service. Awaiting for your favorable response on an urgent basis so that I can enjoy your services. Regards Jyothi