Mts — Poor Speed False Promises

Address:

New Delhi, Delhi

Hi I Purchased the MTS dongle after being promised speeds upto 9mbps. After Initiating a complain, I was told that I will get good speed by next month. But there was no improvement of speed. I was told that they were realigning the antenna's and I will definitely get the speed, still no improvement. Finally I called them up and asked them to close my account. They didn't do so and asked me to first pay the bill due amount which I did. Later I as told that they are sending a special engineer who should be able to fix the speed issue. To check whether the speed issue is related to my location I gave the dongle to my friend at RK Puram where the dongle gave a decent speed. So it was now clear that the issue was related to my location which did not have good MTS Signal. I asked them to buy back my dongle as I cannot get good speed So my point is why sell something when they cannot deliver on the promise. Why didn't they close the account why the payment was delivered. Its not about 1700 rupees, its about feeling helpless and cheated. Now I am stuck with a dongle which they refuse to take back. Stuck with an account which they refuse to close Stuck with a provider who refuse to listen. The account details are as follows. MDN No – [protected] Account ID – [protected]