Mts — Refund

deepa77

from Gurgaon, Haryana

Address:

New Delhi, Delhi

Refund Data Card No. [protected] activated on 3rd Feb'15, would like to bring to notice that the services provided by MTS especially the customer care and speed are pathetic. And while selling the Dongle wrong promises are made. Customer Care : They are not aware of MTS policies and not able to resolve customer queries. Have registered a complaint on 11th feb'15 that I am not getting the speed of even 512 KBPS, whereas MTS promise 8-9MBPS maximum and 1MBPS minimum. Received call from customer care that in the area where we stay (Dwarka Sector 6) there are many MTS users due to which speed is slow, so we cannot help and then I received a msg that you complaint has been resolved. STRANGE. After which I have called customer care many time, they have been telling we cannot help. Please write email to Customer Care and when I asked for Refund of the money it has been told that you can visit any MTS store and give your Data Card they will refund the money. Yesterday I have visited MTS store in Dwarka, it has been informed that first I need to have refund letter from MTS customer care. I DONT KNOW WHY THIS WRONG INFORMATION GIVEN BY CUSTOMER CARE AND WASTING EVERYBODY TIME . I have also sent many emails to Customer Care email ID, you can see in trailing mail but till date I have not received any response neither from Customer care nor Appellate. If they are not willing to response then I am not sure why this Email ID even exist in your organization. With all the above, I am very unhappy with the services provided by MTS, also I am not getting the desired speed. Therefore would appreciate if you can help me out with the closure of MTS data card and help me in getting the refund for Data Card at the earliest. Look forward for your early response. Thanks, Deepak Mantri +91-[protected]

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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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Comments

deepa77

from Gurgaon, Haryana

Please dont buy MTS, Services are pathetic. Even Senior Management, is also not interested in looking at consumer complaints.

B.Rizwana Barveen

Dear sir /Madam,

MTS DATACARD NUMBER [protected]
Name Mohammed Jarus khan

I bought Mts postpaid datacard on December 4th but I didn't get the network coverage so I gave the complaint stating that device is not working and asked for refund.they initiated the complaint and told that I ll get my refund before Dec 31st..it's been 4 months they haven't taken any steps regarding dis and they didn't update anything to collection department.. Meanwhile I've been tortured by this collection dept and asking me to pay the bill amount of 2000. Whenever I cal this customer service they r answering very rudely and asking fa 24 hrs time.but they don't take any steps.I'm fed of calling them.

On the top of it, advocate named Kishore, called from Delhi, mob.no [protected]before 1 month telling that they've filed a case for not paying the bill.we explained the issue to him but he's not listening. He's giving solution that to pay the bill and close this issue after that he will file a case against MTS yesterday (18.3.2015) also he called and telling that they have put 18000 penalty and calling to Delhi court.

Today when I called to the customer care services they r coolly answering they have closed the complaint and they can't take any more complaint or request on this.
In this issue there is no fault on us except buying this damn worst service mts datacard. What's the solution fa us..if yu people also don't give any solution, for your kind information, I'm going to handover the device to our nearest mts showroom and I'll pay the bill amount of 2000. After that, as advocate Kishore advised I'm gonna file a case against Mts for troubling us a lot.

Now choice is yours.. Revert me asap..

aishwarya.mehra

from Mumbai, Maharashtra

Dear Team,

I bought MTS data card postpaid connection at the end of the november month with the no. [protected] from one of your agent in okhla office.. At the time of purchase that person insure me about the 60days refund. Considering that i have forward a request for deactivation of my data card and also your customer care agent also said he will refunded back my amount. But now he is making excuses that let it be deactivate after 90days he will refunded back. Moreover, he has not issued me a bill also..
I am fed up from this now.. Either you will activate my account or refund my money back..
If i am not getting resolution to my problem as soon as possible i will go to the consumer court..

Regards
Palak
[protected]