[Resolved]  Mts — Refund for Oct & November month Bill.

Address:

Chennai, Tamil Nadu

Dear Consumer Support Team, Please find the details of the MTS data card usage problem where I was facing the problem & there was no response from any of the technician or from customer service people. I have attached two email copies sent to MTS customer care. Note: Whenever there is an issue with any of the networks they do ask for the details on email & there is no follow up done on this. I request you to take necessary action on this & please claim for my Refund. Without the valid usage MTS do charge me & they have to realize the effort of the people who pays the money. Please find the below email conversation where they have sent me some reply which was not at all helpful without know what is the exact issue. And, I have decided to disconnect the service & look for something better. MTS data card Details : Account Number MDN Type [protected] [protected] Data From: "Dilip Ravi Raj. D" Date: 1 November 2014 10:18:06 pm IST To: MTS Customer Care Subject: Re: Mbalze - Network issue complaint For your information, I did not asked for the troubleshooting steps which you people are providing. I'm a technician person who works in the information technology. It's absolutely ridiculous where I cannot pay for the service on next month. Am not a fool to pay for the service I was not utilized. You people don't know English? I have clearly mentioned that I didn't ask for the troubleshooting steps. This is absolutely disgusting. I asked for someone to follow up on this by calling me. This is taken to the consideration and a complaint will be registers to consumer court by Monday where a copy will be sent to MTS and the person who worked on my case. This is to let you know that I am no more interested with MTS data services and stop by this month. With immediate effect this one has to be handled with a high priority where the refund need to be provided or to adjusted on the next month billing statement and close my account. Regards, Dilip Ravi Raj .D Mcafee - Tech Master Services Sent from my iPhone On 30-Oct-2014, at 1:13 pm, MTS Customer Care wrote: Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have expressed your concern in the email dated Wed, 29th October '2014 regarding MDN [protected] about speed issue, we would request you to kindly follow the mentioned below steps to resolve your concern: If you are using windows operating system and Internet Explorer browser of any version: • Close all the programs which are running. • Click on start. • Go to run (Press Windows button + R Key) and type %temp% and then press enter button. • Select all the temporary files and delete them all (Press Shift + Del button). • Now, open Internet explorer program and press Ctrl + Shift + Delete button. • A pop up window (Delete Browsing History) will appear. • Select all the option and click on “Delete” button. • Click start button and go to control panel. • Click on Windows Firewall. • Click on Turn Windows Firewall on or off link from the left panel. • Select Turn off Windows Firewall (second and fourth options) and then click on OK button. • Now restart your Computer\Laptop. • Once your PC had been restarted, connect the device. • Click on Mblaze icon at your desktop. • Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.). • Try in different area and on different computer\laptop. If you are using Windows operating system and Mozilla browser of any version: • Close all the programs which are running. • Click on start. • Go to run (Press Windows button + R Key) and type %temp% and then press enter button. • Select all the temporary files and delete them all (Press Shift + Del button). • Now, open Internet explorer program and press Ctrl + Shift + Delete button. • A pop up window (Clear All History) will appear. • Select all the option and click on “Clear Now” button. • Click start button and go to control panel. • Click on Windows Firewall. • Click on Turn Windows Firewall on or off link from the left panel. • Select Turn off Windows Firewall (second and fourth options) and then click on OK button. • Now restart your Computer\Laptop. • Once your PC had been restarted, connect the device. • Click on Mblaze icon at your desktop. • Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.). • Try in different area and on different computer\laptop. If you are using Windows operating system and Google Chrome browser of any version • Close all the programs which are running. • Click on start. • Go to run (Press Windows button + R Key) and type %temp% and then press enter button. • Select all the temporary files and delete them all (Press Shift + Del button). • Now, open Internet explorer program and press Ctrl + Shift + Delete button. • A pop up window (Clear Browsing Data) will appear. • Select all the option and click on “Clear Browsing Data” button. • Click start button and go to control panel. • Click on Windows Firewall. • Click on Turn Windows Firewall on or off link from the left panel. • Select Turn off Windows Firewall (second and fourth options) and then click on OK button. • Now restart your Computer\Laptop. • Once your PC had been restarted, connect the device. • Click on Mblaze icon at your desktop. • Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.). • Try in different area and on different computer\laptop. If you are using Mac operating system and Safari browser of any version • Close all the programs which are running. • Click on Application from Dock. • Click on Safari.app. • Click on Safari from Menu bar. • Click on Empty Cache and then Empty. • Click on Apple menu. • Click on system preference and then security. • Click on Firewall and Lock. • Enter Admin User Name and Password and then click on OK button3. • Click on Stop button. • Now restart your Computer\Laptop. • Once your PC had been restarted, connect the device. • Click on Mblaze icon at your desktop. • Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.). • Try in different area and on different computer\laptop. If you are using Mac operating system and Firefox browser of any version • From the top menu, click History tab • Select ‘Show All History’ tab • Highlight the top sidebar item named History • Click on the cogwheel and click on the line ‘Delete’ Alternatively, you may also follow the mentioned below steps for customized: • From Firefox Preferences, go to the Privacy tab. • Under ‘History’ tab, change from Firefox will: Remember history, to the third option of Firefox will: Use custom settings for history. • Tick the box marked ‘Clear history when Firefox closes'. • There would be an option to deselect ‘Accept third-party cookies’. This is advised for anyone who recognizes that third-party cookies are only ever used for privacy-invading purposes. If your concern still persists, feel free to write to us with the mentioned below details. • Contact Number: • Signal Bar: • Speed on "Speedtest.net" (We would request you to manually select MTS India Server before starting speed test on www.speedtest.net site): • Area Pin Code: • Complete Address: • Checked on another system: • Checked at other Location: • Since/when issue occurred: • Slow speed trend (Whole day/Specific time) We would be pleased to provide any further assistance. Thanking you, Himanshu Kumar MTS Customer Care [protected][protected][protected][protected] MTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 454243 The reference number for this e-mail is 454243. From: [protected]@gmail.com Sent: Wednesday, October 29, 2014 02:45 PM To: [protected]@MTSIndia.in; Cc: Subject: Mbalze - Network issue complaint Hi Team, Please find the below payment details where I have issues with my Mblaze. I had a chat session with the one the chat technician where he cannot hep me to find out the problem and fix. I have utilised hardly 8GB data but according to my plan till 12GB I should get good speed. But my concern is I'm not getting not even 1Mbps now. I need someone to assign a field work technician and check the issue. And for the kind information, Please don't send the troubleshooting steps on this email. I'm working with the complete technical field for the computers for the United stated customers so I do know the normal troubleshooting steps that you will provide me. Even though I bought a new laptop last week so obviously it's not a issue with my laptop it's a issue with the network. Note: If this problem was not fixed for the next month then this email will be considered to be as a valid proof and I do claim for my refund for the device an as well the monthly rentals paid so far where a copy will be addressed to consumercourt.in In addition, If there is someone to contact me please do call me on +91 [protected] between 10:30AM to 01:00PM any day. This needs to be addressed as soon as possible. And sent a reply for a conformation of my complaint. Sent from my iPhone